Telemarketing Agent

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

It’s not just the generous perks and dynamic working environment, it’s the freedom to bring your whole self to work that makes OneFamily the place you want to spend most of your week.

We know that diversity of thought is the biggest driver of innovation and harnessing this with a workforce of unique and wonderful people is one of our biggest strengths and something we’re immensely proud of.

As a mutual, member-owned, business we believe in encouraging our colleagues to undertake volunteering, which will have a positive impact on our workplace, customers, communities, and the wider world. As a result, every employee will be given three paid days a year to give back to our local communities.

Check us out on YouTube in the link below why OneFamily is a fantastic, fun, supportive and rewarding place to work:
OneFamily - Come and join the team

**Telemarketing Agent (Outbound Sales)**

**Are you**:Confident, tenacious and an ambitious sales professional?

**Do you want to**:Develop your career and build upon your skills?

**Ready to work in a brand new office with like-minded people?**

**Interested? We thought you might be...**

We are looking for Confident, Target driven, Customer Focused & Adaptable individuals to join our growing Commercial Sales team as a Telemarketing Agent **(Cold Calling).** You will work closely with all stakeholders as the Champion of Cold Calling & Outbound sales activity, within OneFamily for the cold calling campaigns we initiate. You will provide accurate MI to internal and external Stakeholders to maximize all business opportunities as well as deliver against strategic objectives and quality measures.

If you are self-motivated with an excellent telephone manner and the ability to build effective relationships quickly, you will thrive in this role. It’s more than just your experience, what is important to us is that you feel at home building connections with new customers, helping them to see the benefits of our products and providing a service that makes us stand out from the rest.

We’ll provide the training and all we ask is that you provide the ambition and enthusiasm to shine

**37.5 hours per week and have attractive shift patterns between the hours of 09:00 - 18:30, Monday to Friday**

**Your Skills & Experience**:

- Proven track record in sales
- Good understanding of CRM systems.
- Knowledge of Contact Centre workflow and telephony technologies
- Excellent Objection handling skills
- Previous cold calling experience is essential
- Results Focused
- Customer focused
- Able to use procedures and controls required to identify, mitigate and manage risks, complaints, breaches and to protect client assets and support business continuity plans.
- Industry Knowledge
- Excellent written and verbal communication skills
- The ability to prioritise, multitask and manage time efficiently.
- A Team Player

**At OneFamily we offer great benefits - Inspiring Better Futures**:

- Through your hard work and achieving targets you can increase your salary with an annual bonus potential of up to 15%
- 25 days annual leave (plus bank holidays) plus the opportunity to buy 5 days holiday
- Medical cash plan offering opportunity to claim back dentist bills, free eye test and much more
- Wellbeing Programme
- Life assurance 4 x your base salary
- Family bond with £165 per year (after probation)
- 24/7 confidential Employee assistance programme
- Enhanced family friendly policies
- Enhanced pension scheme match up
- Benefits portal (high-street vouchers, cinema tickets etc.)
- Discounted parking/public transport
- Cycle to work scheme

OneFamily aims to promote a culture of inclusion, where colleagues understand and celebrate the diversity and different perspectives of our customers and colleagues.

We've all got different passions, different experiences and different circumstances. And what we all have in common is our commitment to championing the customer's needs.

If you need any further details regarding the role please contact

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

**HR**:
**Head Office Phone**: 0800 373010
**Head Office**: 16-17 West St, Brighton BN1 2RL