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Senior Student Information Officer

3 months ago

Leeds, United Kingdom The University of Law Full time

Working Hours: 35.0

Location: Leeds Campus – On Campus and not available as a hybrid role

As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for a high-calibre individual to join our Leeds team as a Senior Student Information Officer. 

This is a fantastic opportunity to enter a well-established and respected department. As the Senior Student Information Officer for our Leeds campus, you will be you will be providing exceptional customer service to all stakeholders, both internal and external, in keeping with the expectations and standards required by The University of Law. As a member of the Student Information team, you will often be the first point of contact and will assists students in accessing specialist services required throughout their on-course journey. You will manage the day-to-day operational activities of the Student Information Service in campus and ensure that the student experience is prioritised at all times. 

We are looking for an individual who has a real passion for helping others. You will have a broad experience of working in a demanding customer service driven environment and have the ability to plan and manage workloads within a diverse team and complete any actions needed to ensure excellent outcomes for all students.

You will have:

  • A positive, supportive attitude
  • Excellent communication and interpersonal skills
  • A collaborative approach to your work.
  • A methodical approach, and keen eye for detail
  • A good working knowledge of Word, Excel, and databases
  • Good planning and organisational skills
  • A track record of embracing change positively.

We are looking for people who are/have:

  • Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services.
  • The ability to provide high level customer service, support, and advice to students, with a polite, helpful and positive attitude.
  • Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders.
  • Effective time management skills, with good attention to detail.

Benefits

On top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes:

  • Private Medical Scheme and Life Assurance
  • Contributory Pension Scheme
  • Training and Qualifications (including Course Sponsorship/Fee Discount)
  • Season Ticket Loans and Student Discounts 

At The University of Law, you will work alongside other like-minded professionals who champion advancement, while having opportunities to develop in an environment where originality and innovation is rewarded.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.

The interviews are likely to take place from Tuesday 20th August and will be in person, on the Leeds Campus. 

Up to £29,100 plus excellent benefits per annum