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Student Support Officer

2 months ago

Leeds, Leeds, United Kingdom Study Group Full time

About the Role

We are seeking a highly organized and experienced Student Support Officer to join our Welfare and Learning Support Team at the Leeds International Study Centre. As a key member of our team, you will provide 1:1 welfare and pastoral support to students, manage a case load of high-level welfare and wellbeing student concerns, and create and monitor Agreed Support Plans for students.

Key Responsibilities

  • Manage a case load of high-level welfare and wellbeing student concerns
  • Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
  • Undertake bi-weekly welfare case conferences
  • Create and monitor Agreed Support Plans for students
  • Ensure effective case management of all welfare concerns and students with learning differences, health conditions and/or disabilities
  • Be a first point of contact for any member of staff who has a concern about the safety or wellbeing of a student
  • Monitor daily attendance in line with the Student Whereabouts Policy, including monitoring Under 18s and vulnerable students
  • Collaborate with the wider ISC to advocate for and embed inclusive practice within the classroom, including assisting in staff development
  • Create and develop welfare materials for students
  • Assist, where necessary, in the delivery of Progression and Student Success tutorials
  • Assist in organizing and delivering student induction with the wider Student Experience team
  • Deal with general student queries – face to face, by email and phone
  • Foster productive relationships with internal and external stakeholders
  • Any other duties as required by Student Support Coordinator (Welfare and Learning Support), the Head of Student Support or the wider Senior Leadership Team
  • Adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety

About Us

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. We are committed to safeguarding and promoting the welfare of our students and expect all staff and volunteers to share the same dedication.