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Helpdesk Coordinator

5 months ago

City, United Kingdom Michael Page Full time

To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team.

Client Details

Our client is a global leader in commercial real estate services and investments.

Description

- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams

- Maintain client communication via email, calls and other channels

- Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics

- Identify opportunities for improvement

- Assist with monthly client reports

- Obtain quotes and facilitate POs

- Ensure RAMS and competencies are received from contractors

- Provide reception cover as and when is needed

Profile

- 1 to 2 years experience of a Facilities of helpdesk environment is ideal

- Confident and a strong communicator

- Good Administrative and computer skills

- Excellent telephone manner

- Organised and calm in busy environments

- Experience of Purchase order management

- Good Excel skills

Job Offer

- Fantastic career growth

- Huge learning opportunity

- 22,000 pa

- Company benefits

Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.