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Customer Service Administrator

2 months ago

Guildford, United Kingdom Office Angels Full time

Customer Service Administrator

Guildford - Free Parking

25,000

Monday -Friday

Overview:

Join our client, a reputable organisation in Guildford, as a Customer Service Administrator.

in your new role you will play a vital role in ensuring efficient and well-organised back office processes.

If you thrive under pressure and have excellent administrative and communication skills, we want to hear from you

FULL TRANINING PROVDED

Responsibilities:

  • Liaise with the contract manager, contract lead engineers, and engineering teams on a daily basis.
  • Maintain effective communication and provide feedback to customers.
  • Manage planned maintenance jobs, responsive repair jobs, and quoted works.
  • Schedule appointments and coordinate with customer sites and end users.
  • Ensure accurate record management, storage, and presentation.
  • Collaborate with planning, procurement, and credit control teams to monitor progress.
  • Administer all works in progress and proactively chase parts.
  • Update reports and provide electronic feedback to customers.
  • Generate further works reporting and attendance reports.

Key Skills/ Experience:

  • Proficient using MS packages
  • Familiarity with bespoke software systems and running reports.
  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to work independently and as part of a team.
  • Effective time management and prioritisation abilities.
  • Strong attention to detail.
  • Previous experience in customer service roles is preferred.
  • Confident and professional telephone manner

If you're ready to take on this exciting opportunity, apply today Click on the apply button or email your CV to Annie at (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.