Vehicles Service Administrator

3 months ago


Guildford, United Kingdom Mercedes Benz of Guildford Full time

**Service Administrator**

**Mercedes Benz of Guildford**

An exciting opportunity has arisen to join us as a Service Administrator in Guildford.

The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services.

**Key Accountabilities**:

- Providing an immediate Sandown experience to the customer
- Taking booking calls or enquiries directly from the customer when required
- Meeting and Greeting customers into the department
- The preparation of handover/WIP/job packs for all service customer bookings
- Control future bookings and amend where required
- The sale of service plans to service customers
- Assist with the sale of smart body repairs to service customers
- Support the STMs by assisting with administration
- Support the CRC staff as and when required
- Provide sickness/holiday cover for STMs
- Work with other areas of the business to improve the customer experience.

**Skills Required**:

- Experience of working within the Aftersales Department with the Automotive Industry
- High levels of attention to detail and highly organised
- Commitment to the achievement of Company goals and targets
- Experience in a customer service environment
- Ability to understand customer needs
- Exceptional IT skills
- Numerate

Hours of work:
Monday to Friday 07:00 - 17:00

45 hours per week

Saturday 08.00-13.00 on a rota basis paid as extra

**Job Types**: Full-time, Commission, Permanent

Pay: Up to £31,000.00 per year

**Benefits**:

- Cycle to work scheme
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Working in Aftersales in a car dealership: 1 year (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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