Operations Manager

1 month ago

Perth, United Kingdom Dobbies Full time

Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.

Responsibilities

Overseeing the store operations to maximise profitable sales and growthTake the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within DobbiesSparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experienceWorking closely with our central support teams, maintaining excellent communication to improve our businessEnsuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfareTake a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governanceMonitor and maintain full stock management process across the store, from goods in to strong visual merchandising Act as deputy to the General Manager in their absenceAs a member of the senior management team, you will also have duty manager responsibilities including key holder duties

Who we are looking for

You’ll bring operations expertise with experience of retail operations managementCommercial awareness and understanding of budgets, profitability from driving sales and improved ways of workingA proven ability to manage stock controls and strict adherence to health & safety regulationsAbility to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environmentAdaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirementsPositivity managing change, you'll lead the team through each season with care and motivation to deliver the bestCan demonstrate our values at all times - we're one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial adviceAccess to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy – continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers 

About us

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. 

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. 

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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