Manager, Workplace Services Business Lead, 12 month contract

3 weeks ago

Birmingham, United Kingdom Deloitte Full time
Job description

Connect to your Industry

The Workplace Services team made up of over 600 people and are part of the wider Central Business Services (CBS) function, are responsible for managing the workplace environment that enable over 20,0000 Deloitte people in the UK to do business with their clients. By creating the right spaces and infrastructure they ensure Deloitte colleagues can work how, where and when it suits them in a sustainable, safe, and secure way.

The Workplace Business Lead, part of the Workplace Services management team, provides crucial support to the leadership in pursuit of long-term goals. This involves a focus on strategic planning, continuous prioritisation, ownership and management of various areas such as meetings governance, objectives management and stakeholder engagement, all underpinned by reporting, insights, and a dedicated focus on continuous improvement.

The role also encompasses business change management and ad-hoc leadership of small projects.

This role presents an exciting opportunity to collaborate within the leadership team, contributing innovative ideas and initiatives while continually striving to realise the Workplace Services vision "To create the best workplace experience for everyone". It also offers an excellent opportunity for skills development within a leadership team.

The CBS - Workplace Services function is people-led, embracing a flexible and family-friendly approach, promoting a healthy work-life balance with a strong emphasis on wellbeing.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The Workplace Services team are a 'people led', 'environmentally friendly' and 'data driven' function. Their wide range of services and support at a national level, includes coffee bars to cleaning, floor management to front of house client services, grounds maintenance to gyms, security to sustainable environments, and energy to engineering.

They use advanced analytics, with a focus on service excellence, accountability, and an ambition to evolve (by using modern technologies, by supporting new ways of working and by ensuring scalability), all informing their position as advisors to their customers and clients on leading workplace solutions that make an impact that matters.

Working in a diverse and unique environment, the individual, reporting directly into the head of the department, will;
Aid the leadership in realising their vision and strategy by consistently reviewing and prioritising based on the business needs. The individual will collaborate closely with the Programme Management Team to communicate priorities and utilise this as a foundation for leadership discussions. Take responsibility for overseeing meeting governance within the function, collaborating with leadership to assess and enhance it in response to evolving needs, ensuring optimal allocation of resources to efficiently manage time and deliver a seamless service to Deloitte. Additionally, lead a variety of meetings, including operational and strategic leadership meetings, collaboration days, and financial approval board meetings. Take the lead in senior-level stakeholder engagement for the function, through two-way engagement from listening to feedback and improving spaces, to consistently showcasing the function's value to the business by highlighting successes, case studies, and acknowledging the efforts of their people. Manage the functional and departmental objectives from development stage at leadership level through to regular tracking and reporting with insights and progress plans. Additionally, there is potential to take the lead on business change initiatives beyond the operational team, managing small projects, and coordinating other business requests and requirements from various functions and departments.
Connect to your skills and professional experience

You're a natural communicator with interpersonal skills. You build and maintain effective relationships with stakeholders and colleagues through clear and concise communication of complex information. You facilitate discussions between various departments and teams and hold strategic and problem-solving capabilities.

It is essential that you;
Have the demonstrated ability to collaborate for measurable impact through working effectively across multiple teams and levels of seniority in a corporate environment, whilst demonstrating adaptability and discretion when navigating often sensitive matters. Demonstrate strong organisational and prioritisation skills using tools and resources within the team to streamline processes and workflows enabling the function to deliver their vision and strategy and support the leadership team to keep on track. Are a multi-tasker who can demonstrate agility to meet deadlines, often with short notice, while maintaining attention to detail and always serving with integrity. The team desire someone who can quickly adapt to the corporate environment and integrate efficiently into the role as a fast learner during this temporary period.
Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you will make a far-reaching impact. "

Our hybrid working policy

You'll be based in regional UK offices with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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