Workplace Coordinator

4 months ago

Birmingham, United Kingdom ISS Facility Services Full time

We're seeking a Workplace Coordinator to serve as the main point of contact between building users and oversee an integrated facility management solution across the UK.

Are you a customer service superstar with a passion for delivering top-notch workplace experiences? Look no further than our workplace coordinator role, where you'll be the driving force behind an integrated facility management solution that spans the UK

As the main point of contact between building users, you'll be responsible for ensuring seamless service delivery, top-notch customer experiences, and exceptional client liaison. From providing all-inclusive employee and guest services to continually improving our service offering through best practices and lessons learned, you'll be at the forefront of our efforts to build a stronger, more connected community of users.

As a workplace coordinator, you'll have the chance to put your people skills to work, fostering positive relationships with building users and helping to create a welcoming, vibrant environment that people love coming to every day. And with a wide range of facilities management responsibilities to oversee, from cleaning and waste management to landscaping and engineering, you'll have plenty of opportunities to learn and grow in your role.

If you're looking for a dynamic, fast-paced role that lets you make a real impact on workplace culture and customer satisfaction, this is the job for you

**Key Responsibilities**_**_
- Observing, monitoring, listening, and seeking feedback on the customers’ experience and how they connect with our services.
- Support the quality and timeliness of or service delivery in their allocated business area in line with the agreed SLAs - own the space
- Ensure all helpdesk calls raised for allocated business area are monitored to conclusion via the relevant service team and the helpdesk
- Checking and reporting issues and making suggestions for optimising the environment to the benefit of all occupants
- Liaise with key contacts on floors. Building relationships, bridging gaps, and working closely with co-dependents to provide an optimal experience for all occupants

**Professional and personal competencies/qualifications**_**_
- A minimum of 3 years’ experience in facilities management in a corporate environment
- IOSH Managing Safely
- First Aider
- IT Literate with an ability to extract data from various systems and create professional reports
- Excellent communication skills both written and spoken
- Ability to persuade and influence with all levels of staff in a corporate environment
- Experience in building and maintaining relationships

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 111460

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