Workplace Services Coordinator

2 months ago

Birmingham, United Kingdom Clyde & Co Full time

Key Responsibilities

Proactively assist with the delivery of professional and efficient support services to the office, including but not exclusive to:

Play a leading role as an ambassador of Workplace Services and FM Assisting in the day-to-day coordination of office services to include reception, hospitality, switchboard queries, staff welfare, office maintenance, partner support Oversee the reception, meeting rooms and communal areas to ensure high standards are maintained Ensure the safety and security of visitors and staff including understanding the first aid policies and procedures reporting any incidents as appropriate Provision and control of security access passes in conjunction with the security provider Manage and coordinate meeting room requests as per the booking information provided on Condeco, ensuring layout, functionality, equipment, and catering is provided as requested Proactively manage stock levels relating to stationery, refreshments, and catering to ensure adequate stocks and in line with budgets Support the Property & Facilities team acting as point of contact for any reactive or scheduled maintenance activity Be proactive in logging jobs with the Property & Facilities Helpdesk, following through to resolution, ensuring end users are kept updated Responsible for issuing purchase orders and the authorisation of invoices within areas of responsibility and in line with budgets Responsible for coordinating activities on site for new starters ensuring they have the necessary IT and workplace equipment, liaising with the relevant departments as required. Coordinate activities for leavers ensuring all company assets are returned Support with any queries relating to direct deliveries

Customer Service

Provide an excellent service to clients to be recognised as a "go to" person Assist with day-to-day issues and offer assistance and solutions wherever possible, consistently, and appropriately update service users on progress where appropriate Act as a point of contact and interface between facilities, workplace services and legal support as well as other internal departments eg. IT, Finance Seek opportunities to collaborate with the wider teams to enhance the client experience Work with the wider team to ensure delivery of agreed KPI's appropriate to the business Demonstrate flexibility in supporting clients and assisting the wider team as required

Communication

Communicate regularly with the Property & Facilities Management, Workplace Services and Legal Support Managers and staff at all levels to ensure exceptional service.

Essential Skills & Experience

A competent knowledge of Health and Safety process and procedures Professional, with a positive "can do" ethos willing to go the extra mile to deliver exceptional service Strong technical skills with the ability to utilise electronic systems and packages to effectively manage day to day tasks to increase efficiencies Demonstrates a willingness to make suggestions in support of a continuous improvement culture Effectively manages time with the ability to prioritise workload to meet changing needs Ability to work independently in a high-pressure environment A strong team player with a high degree of initiative and self confidence who understands the need to work collaboratively to deliver services for the benefit of the team/firm Strong attention to detail with the ability to work to tight deadlines, planning and prioritising workload to achieve service delivery Excellent verbal and written communication skills with the ability to build and maintain constructive and supportive relationships Takes ownership to actively develop knowledge and skills, demonstrating a willingness to broaden experience to ensure service delivery Proficient in the use of Microsoft suite packages Strong oral and written communication skills

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

Technical Excellence People and Team Client/Stakeholder Relationships Service Delivery and Commercial Awareness Personal Effectiveness

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