Coordinator
2 weeks ago
BID Services is seeking an organized and detail-oriented Administrative Coordinator to join our Communication Team. In this role, you will provide efficient coordination and administrative support to the Communication Team Leader, ensuring high-quality service delivery in line with BID's mission, vision, and values.
**Key Responsibilities of the role**:
- Coordinate booking requests adhere to processes to maximize assignment capacity
- Produce reports to help improve team procedures
- Deliver excellent customer service to colleagues, clients, freelance interpreters, and external agencies
- Maintain accurate records and documentation
- Manage your own workload, prioritizing and organizing shared tasks
- Conduct quality control checks and participate in a rota for out-of-hours administrative support
- Continuously improve your skills and knowledge through training and development
- Promote BID's services for Deaf people and advocate for the organization in a positive manner
**What we are looking for**:
- Strong organizational and administrative skills
- Excellent communication and customer service abilities, both verbal and written
- Experience in using web-based CRM systems
- Ability to work independently and as part of a team
- Commitment to delivering high-quality work and continuously improving processes
- British Sign Language Level 2 or a willingness to work towards this
**What we offer**:
- Min 24 days Annual leave Plus Bank Holidays (increasing with service)
- Flexible TOIL scheme
- Hybrid working
- Training opportunities
- Continued personal development programs
- Health and Wellbeing schemes
- Employee Assistance Program
**Job Types**: Part-time, Permanent
Pay: £22,069.00 per year
**Benefits**:
- Health & wellbeing programme
- Language training provided
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Administrative experience: 1 year (preferred)
**Language**:
- British Sign Language (preferred)
Work Location: Hybrid remote in Birmingham
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