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Workplace Services Business Partner Lead

5 months ago

Birmingham, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

**What this role involves**:
Developing and managing collaborative partnering relationships with the client’s suppliers
Working closely with the client’s suppliers to help them resolve problems, improve service quality, and achieve cost savings
Sharing best practice across the client’s suppliers to improve the overall service the client receives
Leading collaboration workshops and process review sessions to unlock value and innovation across all the client’s suppliers, helping to maximise the benefits the client gains from its supply chain.
Tapping into the client’s digital platform to foster data-based decision-making with the client’s suppliers
Liaising closely within JLL, with the client and the departments who occupy the buildings regarding supplier performance and service improvement programs
Leadership
Manage the vision and strategy of the account plans through the development of strong supplier partnerships to ensure the client receives exceptional delivery
Leading the development of a structured, consistent, and robust SPM and SRM programme
Understand the client’s key business drivers, and focus the team & the supply chain to ensure those priorities are aligned with Jones Lang LaSalle deliverables Ensure the Supplier Relationship Management team is high performing
Responsible for direct management of all resources involved in the delivery of the SRM and SPM services.

Client/Stakeholder Management
Manage relationship with key Client stakeholders and the supply chain partners to ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.
Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to SRMs.
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

Supplier Management
Undertake a monthly assurance check of FM supplier contracts which assess services versus contract requirements and specifications including
(a) 10% check of KPI scores reported by the FM Suppliers against the relevant source performance data
(b) 100% check that all statutory, mandatory and/or Departmental health and safety certification and required documentation has been provided in advance of supplier invoicing
Audits to ensure suppliers s are working in accordance with their contractual obligations.
Develop and implement the Supply Chain audit strategy, including statutory compliance; health and safety (including incident management); completion of works; environment and sustainability; permit to work; asbestos control.
Drive client specific initiatives such as supply chain innovations, sustainability, efficiencies & best practices
Provide internal benchmarking reports against price, KPIs, customer satisfaction surveys, including a relative ranking of comparable suppliers.
Provide external benchmarking which compares how the services delivered by suppliers compare with services delivered in the wider market, including scope of services, pricing structure, best value for money.
Provide external benchmarking summarising findings of pricing, services, added value and discrepancies between the SC contracts and the wider market offering.
Preparing high quality papers, reports, and presentations for use with internal and external stakeholders

**Performance Management & Reporting**:
Provide and keep up to date, a comprehensive repository/source of FM information that provides confidence of performance and the ability to compare and analyse performance across the FM Supply Chain.
Obtain and manage the information from FM Supply Chain parties on FM service performance, control, financial management and trend analysis
Use the Digital Platform to enable effective business decision making, robust performance monitoring and effective audit control.
Analyse performance information and identify pre-emptive actions to minimise/avoid faults and/or failures.
Advise on best practices in FM supply chain performance management, monitoring and reporting, trends, and innovations
Provide routine and ad-hoc supplier performance reporting, including monthly KPI reports, financial reports, customer satisfaction reports, contract risk reports etc.,

Performance Analysis
Provide monthly supplier performance statistics and trend analysis
Analyse supply chain performance via a Digital Platform to identify areas of performance issues and correct them before KPIs are failed
Monitor and manage supplier performance outcomes to rectify where service standards are below expectations
Provide reports and analysis of each FM Service
Chair monthly performance meetings for each FM Supplier.

7 - 10 years’ experience of Supplier Relationship Management and/ or Facilities Management role or similar within the UK and across multiple service lines is essential