Claims Handler

4 months ago


Birmingham, United Kingdom National Highways Full time

**Your new role**

Are you someone who is inquisitive and excels when investigating cases?

Looking for a role where you can use your organisation and communication skills?

Then National Highways have the role for you

We are looking for Claims Handler's to join our Red Claims Team in our Birmingham office on a 12-month fixed term contract basis

We have a flexible hybrid working approach, meaning the role will be a combination of office/agile home working. **You would be required to attend the office a minimum of 2 days per week.**

**What you’ll be leading on**
- Successfully close cases either through defending our liability position or negotiation with claimants, solicitors and insurers to agree settlement figures or by sending the Claims Manager recommendations on best value outcome.
- Work closely with insurers, service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors, estimators, legal department and area teams to obtain information to support case resolution in a timely manner.

**To be successful you’ll need**
- Experience of handling cases.
- Experience of working on IT systems including case management systems.
- Excellent organisational skills, attention to detail, client management skills, exceptional interpersonal and communication skills are key for this role.
- Detailed understanding of case management and case law.
- Ability to work under pressure and prioritise.

**A bit about us**

Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business. Getting it right means success for us all. Our remit in FBS is very broad - and there is a lot to do.

**Want to know more?



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