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Part-Time Customer Service Officer

2 months ago

Cambridge, United Kingdom Workingmums Full time

Working for a local charity providing vital support to the operations and customer services team.
Within the Customer Services team, you will support the team by answering incoming telephone calls and emails regarding matters such as changing/amending direct debits, updating tenant information, logging repair requests, creating work orders, and taking payments. You will also assist with various administration tasks, including managing 3 inboxes, downloading the out-of-hours report in the morning and actioning any follow-up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team. This role will be varied and wide-ranging, so we are looking for candidates who are willing to help in any way they can with a proactive can-do attitude.

To be considered for this role, it would be ideal if you had any administration or customer service experience within a charity or housing organization. Alternatively, some customer service or administration experience from other sectors would be ideal. You should be highly organized, personable, and an excellent communicator with a proven ability to work proactively to deliver exceptional results. You should be reliable, committed, have good common sense, and be able to work autonomously as well as part of a team. You should be highly IT literate.

This role is initially a temporary position, but there is a permanent role available for anyone who demonstrates the right attitude and abilities. The role is part-time - 30 hours per week, ideally 6 hours per day but with some flexibility in hours worked - you could work for 4 days per week, for example. This role is office-based and is located on the outskirts of Cambridge with free parking. This is a great opportunity to work with a fantastic team in a role where you can really add value and make a difference. A competitive hourly rate of circa £15 per hour is offered, and we are looking for 3 candidates to start immediately on an ongoing basis.

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