Customer Services Officer
3 months ago
Must have Housing Benefit and Revenues experience, Knowledge of Northgate
- Proven experience of working in a call centre, helpdesk or similar role.
- Evidence of speaking directly with customer either by telephone, electronically via e
- mail or social media
- Excellent written and verbal communication and interpersonal skills
- Worked in an environment where responsibility to resolve issues and use of initiative
was required.
- Experience of using computer systems in the workplace regularly and frequently to
input data or retrieve information.
- Background in local government preferable
- Experience in one of the following areas Housing Repairs, Planning, Environmental
Health or Waste and Recycling desirable.
- Role is a mix of office based and remote working
**Salary**: From £15.00 per hour
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Experience**:
- Administrative: 6 years (required)
- Customer Services Officer: 6 years (required)
- public sector: 1 year (required)
- Housing Benefit and Revenues: 3 years (required)
Work Location: Hybrid remote in Cambridge
Reference ID: 5231962
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