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Customer Service Coordinator

2 months ago

Northampton, United Kingdom Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives-where your purpose accelerates our mission.

Summary

We are currently looking for a Customer Service Coordinator, to work from our high performing National Distribution Center in Brackmills Northampton.

We are looking for a Customer service coordinator to join the Northampton. You will be managing orders for hospitals, manage any customer complaints, but also build strong relationships within the company.

Working hours are 8:30-4:30, then 9:30-17:30 Monday's to Thursdays (on weekly rotation) and 9:00-5:00 on Friday's

Essential Duties and Responsibilities

  • To manage the processing of customer orders for hospitals
  • To manage customer queries and complaints ensuring a win-win solution for Baxter and the customer
  • To create lateral relationships with other departments to support product distribution
  • To enhance the reputation of customer services and positively promote the image of Baxter
  • To contribute to the evolution of the department by providing feedback and taking action to improve
  • To positively contribute to the delivery of service excellence to Baxter's customers and patients

Qualifications and Experience

  • GCSE Level Standard
  • Experience of working in a challenging, fast passed and service-driven environment

What are some of the benefits of working at Baxter?

  • ?25,500 base salary + competitive benefits
  • Professional development opportunities
  • High importance placed on work life balance
  • Commitment to growing and developing an inclusive and diverse workforce

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

094844

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