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Customer Service Coordinator
3 weeks ago
**This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
**Summary**:
Do you enjoy being able to support customers in an empathetic way? Would you thrive working in a fast-paced environment, where you can make a difference to peoples live daily?
We are currently looking for a Customer Service Coordinator, to work from our high performing National Distribution Centre in Brackmills Northampton.
You will be managing orders for our Homecare team, to manage any customer complaints, but also build strong relationships within the company.
Working hours are 8:00-16:00, then 10:00-18:00 Mondays to Thursdays (on weekly rotation) and 09:00-17:00 on Friday's
**Essential Duties and Responsibilities**:
- To manage the processing of customer orders for Homecare team.
- To manage customer queries and complaints ensuring a win-win solution for Baxter and the customer.
- To create lateral relationships with other departments to support product distribution.
- To enhance the reputation of customer services and positively promote the image of Baxter.
- To contribute to the evolution of the department by providing feedback and taking action to improve.
- To positively contribute to the delivery of service excellence to Baxter’s customers and patients.
**Qualifications and Experience**:
- GCSE Level Standard.
- Experience of working in a challenging, fast passed and service-driven environment.
**What are some of the benefits of working at Baxter?**:
- £25,500 base salary + competitive benefits
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce
**Reasonable Accommodations**
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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