Customer Service Coordinator

4 weeks ago

Northampton, United Kingdom Wickes Full time

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

About the role:
We are looking to recruit a Customer Service Coordinator to join our Service Delivery Team, where they will effectively support the DIFM (Do It For Me) proposition. This will involve liaising between internal and external customers, third party suppliers, and our network of stores and distribution teams to successfully action any requests in support of the installation service.

The working hours for this role is Mon-Fri 8.30am - 5.30pm, with the expectation to be in the office every Wednesday & Thursday.

Key Accountabilities:

- Responsibilities will include but will not be restricted to:

- Maintain communication with both internal and external stakeholders throughout the order and installation process to ensure they are fully informed of the customer and installer journeys
- Allocate orders in a timely manner to meet defined targets and provide advice about completion of work
- Ensure that installers are provided with all relevant details at allocation stage and that any instructions are issued in a timely manner
- Liaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed completion dates are met
- Invoke the supplier escalation process at the appropriate point to maintain pressure on internal customers, third party suppliers, our store network and distribution teams in order to deliver on time
- Maintain accurate timely and detailed records including input to the central database functions
- Process requests to amend or cancel required works as deemed appropriate
- Attend regular service review meetings focused on continuous improvement across the department
- Track ongoing installations and report progress to management, producing timelines as required
- Resolve queries raised by internal and external customers relating to any payments,order progression or remedials
- Maintain quality documents as required, identifying where processes may need to be reviewed
- Respond at pace to all contacts and work queues to meet individual targets and departmental service level agreements.
- Minimise the delay in resolutions for any requests and work queues; seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution.
- Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues.
- Ensure that the most recent installer compliance reports are used to ensure accuracy of work allocation
- Creation and provision of management reports to support the development the installer and customer journeys
- Take ownership of own work streams and ensure service standards and SLAs are upheld, whilst providing insight into the continual development of the service

What are we looking for:

- Experience of working within the Services Sector during the last 18 months or within a similar role
- Proven track record of working in the delivery of high quality customer service
- Ability to work collaboratively in a fast-changing and flexible environment
- Working across different teams and understanding a variety of roles and responsibilities
- Delivers results consistently
- Strong verbal and written communication skills and the ability to communicate with a range of internal and external stakeholders
- Excellent planning and organisation skills and the ability to prioritise and complete multiple tasks to agreed timescales
- Ability to work quickly, with excellent attention to detail, a high level of accuracy and a methodical approach, even under pressure

What can we offer you:

- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

We recognise the value of bringing our teams

  • Customer Service Coordinator

    4 weeks ago

    Northampton, United Kingdom Impact Recruitment Ltd Full time

    **Customer Service Coordinator** **Northampton, NN5** **Temp to Perm** **35 hrs per week** **£23,000** **_Do you have experience providing an excellent level of Customer Service to B2B clients?_** **_Would you like to join a sociable customer service team and work for an organisation that looks after their staff?_** **_If so we have an exciting...

  • Customer Service Coordinator

    3 weeks ago

    Northampton, United Kingdom Impact Recruitment Ltd Full time

    **Customer Service Coordinator** **Northampton, NN4 / Hybrid** **Temp to Perm** **37 hours per week** **£21,000 - £23,000 plus bonus** **_Do you have experience providing an excellent level of Customer Service to B2B clients?_** **_Would you like to join a sociable customer service team and work for an organisation that looks after their...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, United Kingdom Impact Recruitment Full time

    **Customer Service Coordinator** **Temporary on going until September** **Northampton, NN4** **Monday to Friday, 8am-4pm / 10am-6pm rotating weekly** **£25,500 per annum plus excellent benefits** **Are you passionate about providing excellent customer service?** **Are you an efficient administrator who pays great attention to detail?** **Are you an...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Impact Recruitment Ltd Full time

    Customer Service CoordinatorNorthampton - NN3Maternity Contract08:00-17:00£23-25,000Are you experienced in coordinating customer's orders?Do you have a keen eye for detail and a high level of accuracy?_If this sounds like you, I have the perfect opportunity for you_This role offers an excellent opportunity for you to join a company that is forward thinking...

  • Customer Service Coordinator

    3 weeks ago

    Northampton, United Kingdom Impact Recruitment Full time

    **Customer Service Coordinator** **Northampton, NN4 / Hybrid** **Temp to Perm** **37 hours per week** **£21,000 - £23,000 plus bonus** - **Do you have experience providing an excellent level of Customer Service to B2B clients?**_ - **Would you like to join a sociable customer service team and work for an organisation that looks after their staff?**_ -...

  • Customer Service Coordinator

    4 weeks ago

    Northampton, United Kingdom Macildowie Recruitment and Retention Full time

    **Customer service coordinator / Northampton,/ Salary up to £22,700 per annum / permanent** **You will need**: - Experience as a customer service coordinator (ideally within manufacturing). - Strong Customer service skills. **Responsibilities**: - Answer calls and log customer breakdowns on internal systems. - Prioritise allocate and distribute work to...

  • Customer Services Coordinator

    6 days ago

    Northampton, United Kingdom Satarah Recruitment Limited Full time

    **New Job: Part time Customer Service Coordinator** You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking...

  • Customer Services Coordinator

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Satarah Recruitment Limited Full time

    New Job: Part time Customer Service CoordinatorYou will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to...

  • Customer Service Coordinator

    3 weeks ago

    Northampton, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Customer Service Coordinator

    6 days ago

    Northampton, United Kingdom Alliance Recuitment Full time

    We are currently looking for an enthusiastic Customer Service Coordinator to join a UK leading specialist supplier based in Northampton. This is a permanent, office-based position, working 9am-5pm Monday - Friday and offering up to £21K plus a fantastic bonus package. **The role**: - Responsible for nurturing and developing existing customer accounts -...

  • Customer Service Coordinator

    3 weeks ago

    Northampton, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Customer Service Coordinator

    3 weeks ago

    Northampton, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Customer Service Coordinator

    4 weeks ago

    Northampton, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Customer Service Desk Coordinator

    3 weeks ago

    Northampton, United Kingdom SF Recruitment Full time

    **The role: Customer Service Desk Coordinator** **Contract: Permanent - FULL TIME. Monday to Friday** **Location: NN2** SF Recruitment is currently recruiting for a Customer Service Desk Coordinator. The day to day activities include (but are not limited to) the following: - Handle all incoming customer enquiries from the initial communication through to...

  • Technical Customer Service Coordinator

    4 weeks ago

    Northampton, United Kingdom Quality Start Full time

    **Technical Customer Service Coordinator Opportunity - Northampton** **Opportunity**: Are you currently working in a technical administration customer service role? Do you have experience in dealing with customers or patients directly on the phone? Have you got good IT and administration skills? Looking for a role with great career progression?If yes then...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, United Kingdom Wickes Full time

    **The Wickes Design & Installation Service, providing end to end support for our customers home transformation projects, continues to grow and is considered an area of growth for Wickes.** **For over a decade Wickes have led the Kitchen and Bathroom industry in operational excellence whilst maintaining our reputation for award-winning customer service & now...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom BAXTER Full time

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Customer Service Coordinator

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Wickes Full time

    The Wickes Design & Installation Service, providing end to end support for our customers home transformation projects, continues to grow and is considered an area of growth for Wickes.For over a decade Wickes have led the Kitchen and Bathroom industry in operational excellence whilst maintaining our reputation for award-winning customer service & now we are...

  • Customer Account Coordinator

    4 weeks ago

    Northampton, United Kingdom Consilium Recruit Full time

    A leading manufacturer has a new vacancy for a Customer Service Coordinator to join the team. You will be responsible for liaising with all customers ensuring market leading customer service is provided at all times and efficient coordination of the Field Service Engineers. You will ensuring that all Customer Service Level Agreements are met, managing...