2nd Line IT Support Engineer in London)

1 month ago


London, United Kingdom RECRUITMENT GENIUS Full time

Join an exciting, motivating and super-friendly IT company as a 2nd Line Support Engineer. They have been providing personalised IT support to various businesses since 1999. Some customers are very well-known, and because each has unique needs, every day will be different

THE ROLE:

- Hybrid role, working three days a week from the office.

- As an experienced 2nd Line Support Engineer, you need to use your knowledge to carry out more complex tasks while acting as an escalation point for our 1st Line team.

- You will also be responsible for reviewing the work completed by our 1st Line and effectively escalating issues that you cannot overcome to our 3rd line team.

- Hours 8:30 am +ndash; 5:30 pm, with occasional out-of-hours on-call duties.

KEY SKILLS + EXPERIENCE:

- Comfortable supporting a wide variety of technology, Windows Servers, ideas about backups, MS Exchange, Active Directory and Office 365, to virtual environments (VMware / Hyper-V), networks and storage.

- Ability to give instructions to a non-technical audience.

- Great organisation and problem-solving skills.

- comfortable liaising with clients and happy to attend customer sites when required.

SALARY + BENEFITS:

- +pound;33,000 - +pound;35,000, dependent on experience.

- Private medical insurance.

- Variety of team events.

- Anniversary rewards.

- Professional development and training.

- Paid time to volunteer.

If you are ready to make a real difference, have the right attributes for this role, and have the ambition to excel, please apply.

No overseas applicants please; visa applications cannot be supported.



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