Community Wellbeing Officer

1 week ago


Carmarthenshire, United Kingdom Carmarthenshire County Council Full time

Hourly Rate:  £13.69 - £15.70

Contract Hours: 37

Are you passionate about supporting vulnerable individuals and promoting independence?

Delta Wellbeing is looking for caring, motivated professionals to join our team as hospital-based Community Wellbeing Officers.

Delta Wellbeing is an award-winning local authority trading company and a centre of excellence for Technology Enabled Care to support older and vulnerable people to live more independently. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out-of-hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.

In this vital role, you will be the single point of contact providing advice, information, and assistance for all social care and health service needs, based in various NHS buildings within Carmarthenshire. You'll work closely with multi-disciplinary hospital teams to ensure the best outcomes for clients through assessments, planning safe discharges, and connecting them with community preventative services.

As a Community Wellbeing Officer, you’ll use your communication skills to gather information, evaluate risks and eligibility, and offer tailored advice over the phone, online or in-person hospital visits. You'll empower vulnerable adults and their carers by giving them a voice in their care, promoting independence and social integration. Your outstanding customer service skills will be invaluable in providing prompt, courteous and accurate responses during crisis situations.

For this role, you will need an NVQ4 in Information, Advice & Assistance or equivalent Health & Social Care qualification, and have a good level of conversational Welsh. Support can be provided on appointment to reach this level.

Candidates should have a good understanding of computers with knowledge of Microsoft Office. You should have working knowledge of relevant legislation, excellent accuracy, and the ability to thrive in a fast-paced environment.

You will receive a comprehensive induction training programme when you join us and on-going training to support your development.

Don't miss this opportunity to join the Delta Wellbeing team and make a meaningful impact in your community.

Welsh language level - Verbal:  

Level 2 - You will need a basic level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.

The Rewards 

We offer an excellent benefits package including: 

Competitive salary 

Automatic enrolment into the Local Government Pension Scheme

Generous annual leave entitlement with the option of purchasing addition annual leave

Access to staff health and wellbeing support

Personal development and career progression 

Staff discount schemes and other benefits e.g., cycle-to-work scheme

Flexible working and family friendly policies 



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