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Concierge Supervisor

3 months ago

St Andrews, United Kingdom Fairmont - St Andrews Full time
Concierge Supervisor - St Andrews

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic Five-Star luxury hotels and resorts in the Home of Golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and award-winning spa and leisure facilities. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Job Description

A fantastic opportunity has arisen for a Concierge Supervisor to join our team here at Fairmont St Andrews. We are searching for a passionate individual who can ensure all guest's needs are effectively dealt with, guests belongings are secured and strive to ensure hospitality is of the highest standard.

What you will be doing: 

Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression.Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay.Co-ordinate the duties of the hall porters, in terms of luggage delivery, collection, storage, Valet parking service, thus providing a friendly and efficient communication centre.Training and development of staff.Be aware of the group and VIP arrivals.Be aware of the short term business trends.Organise the booking of, tours, golf, restaurants and local attractions to enhance the guest's experience.Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis, and advising on transport routes to facilitate guest's travel needs.Co-ordinate and oversee the parking of guests cars as determined by the hotel's own parking and arrangements.Perform management duties when the Concierge Manager is unavailable.
Qualifications

Previous experience in a luxury hotel is preferredSupervisory experience Elible to work in the UK 

Additional Information

Employee benefit card offering discounted rates in Accor worldwideEmployee rates for Spa treatments and green feesDiscounted Food & Beverage, Golf and Spa on propertyGrowth opportunitiesOn-the-job trainingRegular social events