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Customer Service Advisor

1 month ago

Basildon, United Kingdom Huntress Full time
Customer Service Advisor

Our client based in Basildon are seeking an Customer Service Advisor to join their team on a Temporary basis (with the possibility of a permanent role) beginning immediately. The successful candidate will have good organisational skills and prior experience of sales order processing and customer service. If you have strong communication skills and are looking for an exciting new opportunity, then we would love to hear from you

Duties:
  • Order management and fulfilment, order support and customer service-related tasks
  • Assist with customer queries through marketplace messages on Amazon and eBay and ensuring customers receive a response within the 24-hour SLA response
  • Handle incoming requests, via phone and email, to ensure any issues are resolved both promptly and thoroughly for the customer
  • Monitor customer feedback, resolving complaints and assisting with queries
  • Maintaining records, logging customer interactions on the CRM system
  • Working with other departments to ensure the smooth running of the office
Experience Required:
  • Prior experience working within a customer service role (office based)
  • Experience using online platforms such as Amazon and eBay would be an advantage
  • Strong communication skills with a professional telephone manner and excellent literacy skills
  • Good organisational skills with high attention to detail
  • Ability to problem solve and find the best customer outcome
  • Ability to work in a fast paced environment
  • Reliable and punctual with a positive attitude to work
Hours: Monday-Friday, 8am-5pm with a 30-minute lunch break
12.66 per hour, weekly pay
Office based with free parking

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.