CRM Analyst

3 weeks ago

LONDON, United Kingdom CHANEL Full time
JOB TITLE: CRM Analyst

Location: CHANEL Head office, London

Reports to: Clienteling Culture & Insights Manager

Contract: 1 Year Fixed Term Contract

Your role @CHANEL:

The Fashion Marketing Team are seeking a highly motivated, detail-oriented CRM Analyst to support the Clienteling Culture & Insights Manager in executing the UK client strategic plan, implementing various marketing and CRM activities, and analyzing the business across a variety of reporting tools to provide meaningful client insights. This individual will work closely with boutique CRM Executives to meet key clienteling objectives, while also frequently collaborating with the wider Marketing Team.

What impact you can create at Chanel:

Client Intelligence:

Produce strategic client analysis for key management meetings and presentations Conduct research into industry/client/tourism trends according to business needs to support analysis Support on weekly/monthly/quarterly client reports for boutique teams to track their KPIs and objectives Manage Power BI dashboards, continually seeking to improve/simplify/smoothen to facilitate data visibility to a wider audience Infuse Client Data Posture in boutiques to maintain the highest quality and commitment to client data Retail Engagement:

Drive retail engagement programme for CRM through content planning and co-hosting training sessions, workshops, and seminars in a creative and impactful manner Manage client input for boutique events, from targeting to ROI analyses for UK and Global Teams Act as key liaison with CRM Executives for client events and gifting; collate feedback on key moments and gather critical boutique insights to support data analyses on a monthly basis Help build annual Clienteling Objectives based on thorough analysis of business context, in line with divisional strategy What you will bring to the role:

Excellent analytical skills, mathematical understanding, and attention to detail Confidence in presenting to both internal and external audiences of varying size Digital savviness, advanced Microsoft Excel/PPT skills, knowledge of Power BI/Salesforce a plus A strong understanding of and passion for the luxury fashion industry You are energised by:

Analyzing data in a thoughtful and accurate manner; spotting trends and providing actionable insights Working in a timely manner without compromise on detail or precision Taking on information quickly and accurately to add value to the team Collaborating across a multitude of stakeholders, from the retail teams to the WFJ/F&B teams to the Global teams Coaching and mentoring boutique counterparts in various initiatives to ensure we are delivering the ultimate luxury experience to our clients Contributing to the on-going and company wide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:
Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you will gain from this experience:

Incredible exposure to multiple facets of the Fashion Division, close interaction with the Retail Teams, and the ability to collaborate cross-divisionally within CHANEL UK. Engagement with the Global teams. A dynamic working environment, from the office to the boutiques to training moments to client events. A deep understanding and knowledge of both Marketing and marketing systems, such as Salesforce, POS, Power BI A nurturing environment to express both your curiosity and capability, where individual learning styles are embraced, with the aim of creating long-term, sustainable professional and personal growth. The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

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