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CRM Solutions Analyst
2 months ago
Position Overview
In the role of CRM Solutions Analyst, you will leverage your expertise in Salesforce to effectively connect the operational needs of Doctify with technological innovations. Your contributions will be vital in aligning our core commercial functions, including Sales, Commercial, and Customer Success, with our overarching business objectives.
Our Vision
At Doctify, we believe that health is invaluable and that every patient deserves the power to make informed healthcare decisions. Our ambition is to establish ourselves as the foremost healthcare review platform, gaining the trust of patients and healthcare professionals worldwide. We aim to assist over 100 million patients by 2025, and we invite you to join us in this meaningful endeavor.
About Doctify
As a leading global healthcare review platform, Doctify empowers patients to make confident and informed choices regarding their healthcare. To date, we have positively impacted the lives of over 50 million patients. Our recent funding round of $10 million, led by Beringea, will enable us to accelerate our growth in key international markets and enhance our product offerings.
Your Responsibilities
- System Evaluation: Assessing current systems within our technology stack and evaluating the implications of proposed modifications.
- Requirements Analysis: Collaborating with stakeholders to gather and document business requirements effectively.
- Process Enhancement: Identifying areas for improvement and recommending solutions to optimize efficiency and effectiveness.
- Strategic Contributions: Providing insights into how technology can facilitate and advance business objectives.
- Data Integrity: Analyzing the integrity of data within CRM systems and resolving discrepancies.
- Workflow Visualization: Developing visual representations of business processes to enhance communication and design.
- Implementation Support: Executing and operationalizing proposed changes within Doctify's systems architecture.
- Testing Assistance: Supporting the creation of test plans and participating in testing to ensure solutions meet business needs.
Candidate Profile
To thrive in this position, you should possess the following qualifications:
- Proficiency in Salesforce.
- Experience with various CRM and billing systems, such as HubSpot, Chargebee, or Gainsight.
- Strong analytical skills with a practical approach to problem-solving.
- A keen interest in systems and organizational design from a data-driven perspective.
- Experience collaborating with sales and commercial teams to address their systems and data needs.
- Aspirations to join a team focused on driving growth and innovation.
What We Offer
At Doctify, we are dedicated to providing a transformative career experience. Our benefits include:
- Competitive salary and compensation package.
- Opportunities for continuous learning and professional development.
- Clear pathways for internal mobility and career advancement.
- Pension scheme with employer contributions.
- Generous annual leave policy and flexible working arrangements.
- Enhanced parental leave and pet-ernity leave options.
Our Commitment to Diversity
We value diversity, equity, inclusion, and belonging as fundamental principles that guide our operations and culture. We believe that a diverse workforce fosters innovation and enhances our ability to serve patients effectively.
About Doctify
Founded in 2015, Doctify was created to provide a trusted platform for patient reviews, addressing a significant gap in the healthcare sector. We are committed to empowering patients to make informed decisions about their health and social care.
