M&E Administrator

2 months ago

Crawley West Sussex, United Kingdom RGB Network Full time
M&E Administrator / Coordinator â Crawley â 30K

I am currently representing an excellent heating specialist who are on the lookout for a M&E Administrator / Coordinator to join their growing team. Based from their office in Surrey they work across a wide range of high end commercial and industrial clients within London & M25 and have also worked across Europe.

THE ROLE:
  • Logging customer calls & job requests via telephone & portal;
  • Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
  • Maintaining & Updating system
  • Liaising with Engineers, Contract team, Subcontractors and Customers on job status
  • Manage fluctuating workloads in Shared Outlook mailbox
  • Promptly investigate customer queries & provide feedback
  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
  • Close PPM jobs
  • Raise supplier and sub-contractor purchase orders
  • General Administration duties
 

Ideal Requirements:
  • Experience of working on a Helpdesk in an FM / Facilities environment
  • Proficient with MS Office â full IT System training given.
  • Excellent Customer Service & communication skills (Verbal & Written English essential)
  • Ability to prioritise multi task whilst working under pressure
  • Flexible Team player approach with a "Can do" attitude at all times
PACKAGE:
  • 25 â 30K â depending on experience  
  • Hours â 8 â 4 OR 9 â 5 â Flexibility within those times
  • 5 days a week office based
  • 25 days holiday + bank
  • Pension Contribution  
If you feel you would be well suited for the role or would like to find out more, please send your up to date CV.

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