M&E Administrator
3 months ago
I am currently representing an excellent heating specialist who are on the lookout for a M&E Administrator / Coordinator to join their growing team. Based from their office in Surrey they work across a wide range of high end commercial and industrial clients within London & M25 and have also worked across Europe.
THE ROLE:
- Logging customer calls & job requests via telephone & portal;
- Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
- Maintaining & Updating system
- Liaising with Engineers, Contract team, Subcontractors and Customers on job status
- Manage fluctuating workloads in Shared Outlook mailbox
- Promptly investigate customer queries & provide feedback
- Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
- Close PPM jobs
- Raise supplier and sub-contractor purchase orders
- General Administration duties
Ideal Requirements:
- Experience of working on a Helpdesk in an FM / Facilities environment
- Proficient with MS Office – full IT System training given.
- Excellent Customer Service & communication skills (Verbal & Written English essential)
- Ability to prioritise multi task whilst working under pressure
- Flexible Team player approach with a "Can do" attitude at all times
- 25 – 30K – depending on experience
- Hours – 8 – 4 OR 9 – 5 – Flexibility within those times
- 5 days a week office based
- 25 days holiday + bank
- Pension Contribution
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