M&E Administrator Position
3 weeks ago
Job Title: M&E Administrator Position
About the Role:
We are seeking an experienced M&E Administrator to join our team. As a key member of our operations team, you will be responsible for logging customer calls and job requests, ensuring jobs are logged accurately and escalated in a timely manner, and maintaining our CAFM system.
Key Responsibilities:
- Logging customer calls and job requests via telephone and portal
- Ensuring jobs are logged accurately and escalated in a timely manner
- Maintaining and updating the CAFM system
- Liaising with engineers, contract team, subcontractors, and customers on job status
- Managing fluctuating workloads in a shared Outlook mailbox
- Promptly investigating customer queries and providing feedback
- Monitoring and managing outstanding job sheets and producing backlog reports
- Closing PPM jobs
- Raising supplier and subcontractor purchase orders
Ideal Candidate:
We are looking for an individual with experience working on a helpdesk in an FM/Facilities environment. The ideal candidate will be proficient in MS Office and have excellent customer service and communication skills.
Package:
- Salary: £25-30K depending on experience
- Hours: 8-4 or 9-5 with flexibility
- 5 days a week office-based
- 25 days holiday + bank
- Pension contribution
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