Volunteer Programme Coordinator

1 month ago


London, United Kingdom Media Trust Remote Work Freelance Full time

Reporting to: Senior Volunteer Programme Manager 

Location: Remote-based with regular travel to London for events and meetings 

Working pattern: 35 hours per week, five days per week 

Are you passionate about building impactful relationships?Do you want to help connect the UK non-profit sector with the media industry to strengthen the voices of underrepresented communities?

As a Volunteer Programme Coordinator at Media Trust, you'll play a key role in Media Trust's mission to connect charities with skilled media professionals. You will play a crucial role in driving the success of our online Volunteer Platform, where we match charities seeking pro bono support with skilled media industry volunteers looking to give back. You'll build meaningful relationships with both groups, facilitate impactful collaborations and create a vibrant community of volunteers and charities. You will provide communications and administrative support for the platform, ensure a seamless matching process and support the partnerships we create to thrive. This role is perfect for a passionate and organised individual with a proven track record in volunteer management, community engagement and delivering successful events. 

You will be part of the Volunteering and Events team, reporting to the Senior Volunteer Programme Manager, while working closely with the Head of Engagement & Events, Events Manager and the Digital and Marketing teams. 

Key Responsibilities:

Volunteer Platform Management:

Review and process online applications from charities seeking support and volunteers offering their skills 

Facilitate successful matches aligning the skills and interests of volunteers with the communications needs of the charities

Support and communicate with platform users, addressing enquiries and troubleshooting issues 

Track and maintain accurate records of volunteer activity and engagement on the platform and ensure all data is captured accurately in Salesforce 

Analyse data to evaluate the platform's effectiveness and identify areas for improvement, usage, match outcomes and impact on external stakeholders 

Collaborate with the Digital team to share insights and contribute to the platform's ongoing development

Assist the Marketing team with promotional materials around volunteer opportunities and raise awareness of the platform

Volunteer Engagement and Community Building:

Create and maintain a welcoming and supportive volunteer community, facilitating networking and skills-sharing

Develop strong relationships with charities to understand their evolving needs. Use these insights to inform our volunteering strategy for support

Create and deliver content, resources, and events (in-person and online) tailored to the specific needs of both volunteers and charities, driving engagement, connection and retention

Volunteer Event Support:

Support Media Trust’s busy calendar of industry-facing events, from pre-event planning including charity outreach, to managing event logistics and attendee communications post-event  

Support Media Trust’s charity programmes where necessary 

Additional Responsibilities: 

Ensure KPIs and all data are tracked and logged correctly on Salesforce for the Volunteering and Events team, including any programme activity 

Manage volunteering enquiries received through our central email address, responding to questions related to the platform and other volunteering opportunities at Media Trust. Proactively signpost volunteers and charities to the appropriate resources and teams within the organisation to ensure their needs are met. 

Essential Skills: 

At least two years of experience in project/programme coordination in the charity sector, communications industry or related fields 

Experience of organising training or events (both in-person and online) 

Training delivery experience or workshop facilitation skills would be a plus 

Proficiency in data management and analysis 

Experience using Salesforce or a similar database 

Excellent customer service and communication skills 

Excellent prioritisation skills with an ability to work across multiple teams and projects simultaneously 

Strong attention to detail, accuracy, and the ability to meet deadlines 

A passion for building the capacity of charities and communities, driving social change, and/or volunteering 

An understanding of and experience in media, digital, communications and/or campaigning 

Commitment to equal opportunities and the values of Media Trust. 

Please note: This job description guides the work you may be required to undertake but does not form part of your employment contract and may change to reflect changing circumstances.

Working at Media Trust  

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer: 

Remote working with a monthly co-working allowance   

30 days annual leave (plus bank holidays)  

Flexible First employer  

Opportunity to work flexible hours  

Pension contributions   

2 volunteer days each year    

Opportunity to attend up to two Media Trust Open Courses each year at no cost to you 



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