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F&B Supervisor

2 months ago

Chipping Norton, United Kingdom The Bamford Collection Full time
F&B Supervisor - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE
To create lasting memories for every guest by executing the ultimate restaurant experience. Leading and assisting the bar and restaurant teams while supporting the Restaurant Manager.

SALARY: 12.50 Per Hour
HOURS: Full time 45 Hours

RESPONSIBILITIES
DEFINING SERVICE

Work with the General Manager, Restaurant Manager & Bar Manager to define the guest experience in all areas of the pub: Restaurant, Bar, Private Dining & Terraces Deliver unrivalled service, based on the fundamentals of exceptional 'old school'; help bring this to life through hands on service in the restaurant, training & development and always leading by example Display the recognition and intuitive service that makes guests ask: "how did you know?" Always aim to surprise and delight Tie in and bring together every section of the restaurant operation to create a "one team" ethos
Leading services with enthusiasm and a positive attitude Problem solving where necessary to ensure our guests have the best experience
Correct deviations from our standards in a polite, encouraging manner Bring fun to the floor - when we smile, our guests smile with us.

FOOD & DRINK

Work with the Kitchen team and F&B Management to deliver an offering that always reflects our ethos and values Learn the story of The Wild Rabbit - why we operate the way we do, and why we offer the products we do Always provide a 'connected' food & drink experience, ensuring the whole is greater than the sum of its parts and we tell our story through the dining experience Make sure we are operating as sustainably as possible Always be equipped to always make recommendations that enhance the guest experience (this should not be reliant on specialists who hoard knowledge) - be knowledgeable on both food and beverage offerings

SPECIAL EVENTS

Define the Private Dining experience - be creative and have fun with it Take an active role in tastings and experiences that enhance our guests' stay Work with our Events team & F&B team to organise social events throughout the year eg wine club; guest dinners, tastings in the wine cellar etc


OPERATIONS & SERVICE

Be well versed on every section of the restaurant operation Lead by example by displaying a can do attitude and willingness to "jump in" wherever needed - have the mentality that no job is too small
To be an active participant in all aspects of the pub service To highlight H&S matters to your line manager Running EOD reports and reporting Daily Takings to wider management team Assisting Bar Manager with monthly stocktakes where needed

PEOPLE

Attend supplier training, tastings & visits To be 'hands on' and proactive in assisting your team member colleagues To actively share knowledge of your subject Always bring a possible solution to a potential problem


Personal

To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date Select internal and external training courses that will further your personal development
This is not an exhaustive list but is an indicator of the typical tasks that will be required of you in your role


SKILLS YOU WILL BRING

To deliver excellent service at all times, to all external & internal guests. This begins with providing Instant Service with a Smile Take responsibility for making the guest experience seamless and be accountable for your mistakes. To consistently lead by example by looking immaculate and demanding the same amongst your colleagues. To be positive & genuine in dealing with any guest requests; Never Say No Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service. To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history. To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests. To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction. Display the attention to detail that we are renowned for and take pride in our surroundings.


PERKS & BENEFITS

Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.