Restaurant Supervisor

2 months ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Restaurant Supervisor - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLEW

We are looking for a Restaurant Supervisor to join our team at our award-winning pub in the Cotswolds, The Wild Rabbit.

SALARY: 29,250
HOURS: Any 5 out of 7 days, late shifts and early shifts

RESPONSIBILITIES

DINING SERVICE:

  • Work with the General Manager, Restaurant Manager & Bar Manager to define the guest experience in all areas of the pub: Restaurant, Bar, Private Dining & Terraces
  • Deliver unrivalled service, based on the fundamentals of exceptional 'old school'; help bring this to life through hands on service in the restaurant, training & development and always leading by example
  • Display the recognition and intuitive service that makes guests ask: "how did you know?"
  • Always aim to surprise and delight
  • Tie in and bring together every section of the restaurant operation to create a "one team" ethos
  • Leading services with enthusiasm and a positive attitude
  • Problem solving where necessary to ensure our guests have the best experience
  • Correct deviations from our standards in a polite, encouraging manner
  • Bring fun to the floor - when we smile, our guests smile with us.

FOOD & DRINK:

  • Work with the Kitchen team and F&B Management to deliver an offering that always reflects our ethos and values
  • Learn the story of The Wild Rabbit - why we operate the way we do, and why we offer the products we do
  • Always provide a 'connected' food & drink experience, ensuring the whole is greater than the sum of its parts and we tell our story through the dining experience
  • Make sure we are operating as sustainably as possible

SPECIAL EVENTS

  • Define the Private Dining experience - be creative and have fun with it
    Take an active role in tastings and experiences that enhance our guests' stay
    Work with our Events team & F&B team to organise social events throughout the year eg wine club; guest
    dinners, tastings in the wine cellar etc

OPERATIONS & SERVICE

  • Be well versed on every section of the restaurant operation
  • Lead by example by displaying a can do attitude and willingness to "jump in" wherever needed - have the mentality that no job is too small
  • To be an active participant in all aspects of the pub service
  • To highlight H&S matters to your line manager
  • Running EOD reports and reporting Daily Takings to wider management team
  • Assisting Bar Manager with monthly stocktakes where needed

PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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