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Restaurant Team Leader

4 weeks ago

Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time
Restaurant Supervisor Role

The Bamford Collection is a group of conscious lifestyle brands committed to nourishing and nurturing people and planet. As a Restaurant Supervisor at our award-winning pub in the Cotswolds, you will be part of a team that delivers exceptional dining experiences.

Key Responsibilities

Work with the General Manager, Restaurant Manager & Bar Manager to define the guest experience in all areas of the pub: Restaurant, Bar, Private Dining & Terraces
Deliver unrivalled service, based on the fundamentals of exceptional 'old school' service, and lead by example
Display recognition and intuitive service that makes guests ask: 'how did you know?'
Always aim to surprise and delight
Tie in and bring together every section of the restaurant operation to create a 'one team' ethos
Leading services with enthusiasm and a positive attitude
Problem solving where necessary to ensure our guests have the best experience
Correct deviations from our standards in a polite, encouraging manner
Bring fun to the floor - when we smile, our guests smile with us.

Food & Drink

Work with the Kitchen team and F&B Management to deliver an offering that always reflects our ethos and values
Learn the story of The Wild Rabbit - why we operate the way we do, and why we offer the products we do
Always provide a 'connected' food & drink experience, ensuring the whole is greater than the sum of its parts and we tell our story through the dining experience
Make sure we are operating as sustainably as possible

Special Events

Define the Private Dining experience - be creative and have fun with it
Take an active role in tastings and experiences that enhance our guests' stay
Work with our Events team & F&B team to organise social events throughout the year eg wine club; guest dinners, tastings in the wine cellar etc

Operations & Service

Be well versed on every section of the restaurant operation
Lead by example by displaying a can do attitude and willingness to 'jump in' wherever needed - have the mentality that no job is too small
To be an active participant in all aspects of the pub service
To highlight H&S matters to your line manager
Running EOD reports and reporting Daily Takings to wider management team
Assisting Bar Manager with monthly stocktakes where needed

Perks & Benefits

Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.