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Customer Services Officer

3 months ago

Tamworth, United Kingdom Staffordshire County Council Full time

A part time 18.5 hour per week over 2.5 days vacancy has arisen for a Customer Services Officer within the Tamworth District Office. The position is based within Tamworth Library Corporation Street Tamworth town centre.

You will be the first point of contact in the newly refurbished ground floor reception office, taking telephone calls and greeting face to face visitors. There will also be an array of other tasks to complete.

You will have excellent verbal communication skills and be a sensitive and attentive listener which will enable you to answer, and filter calls on behalf of several practitioner teams who support families within the local district.

You will join a busy administrative team who work together and support each other in a sometimes, frenetic environment.  Main Responsibilities

This is a varied role and we are looking for someone who will:

  • Filter telephone calls for several services involved with children and their families within the local district. Communicate with the general public and other agencies
  • Take responsibility for the booking of several meeting rooms via electronic calendar
  • Be the face of Tamworth Office, greeting visitors on arrival
  • Be responsible for incoming and outgoing post
  • Make cash payments and other financial transactions when required
  • Update records/systems accurately

      The Ideal Candidate

    The successful candidate will join a busy Business Support Team supporting several District based staff associated with children's services.

    The expectations are that the person in this role will  have:

    • Excellent customer care skills to support a busy and sometimes frenetic environment
    • Excellent communications skills, accurate message taking and the ability to take on a range of  other administrative tasks  following policies and procedures
    • Good organisational skills and a good level of competency using IT systems
    • A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
    • A passion to always give the best service

      For further information please contact: Carol Sheldon at: carol.sheldon@staffordshire.gov.uk   About Staffordshire County Council

      We are no ordinary county council:

      Our Values:

      The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

      Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

      We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

      We look forward and race ahead - that goes for your career too. 

      Our benefits:

      We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

      In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

      Our recruitment process:

      As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

      Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

      As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.