Customer Services Operator
7 months ago
Job title:
Customer Services Operator
Location: Alpi UK, Meridian Drive, Tamworth, B27 1TX
Hours of work:
08:30 - 17:30 hours (inclusive of 1-hour unpaid lunch break) Monday - Friday. 40 hours per week, flexibility when required and needed.
Salary range:
£27,000 - £29,000 per annum (dependent upon experience)
**Key roles and responsibilities**
- Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
- Booking deliveries in with customers.
- Liaising with suppliers / Origin Offices.
- Build strong relationships with customers.
- Invoicing and administration.
- Ensure Bookings made with Origin office.
- Aid Credit Controllers with the collection of overdue payments from suppliers or clients.
**Skills, experience, and competencies**
- Be able to prioritise own workload but also be able to work as part of a team.
- Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
- Have experience with Excel reporting.
- Have good team working skills.
- Have good understanding of logistics processes and procedures.
**Company Benefits**
- 20 days + public holidays annual leave entitlement, plus 1 Milestone Day to take as you wish.
- Loyalty days up to a maximum of 5 days (1 per each full year of employment completed).
- An annual salary review.
- After 3 months service employees are entitled to become a member of the Group personal Pension Plan. After one year’s service the company offers enhanced Pension contributions of 9%.
- After completing six months’ service, Alpi UK Death in Service is equal to three times your annual salary.
- Access to our confidential Employee Assistance Programme for you and your immediate family members (spouse/partners and children aged 16 to 24 in full-time education, living in the same household).
- Access to our Employee Discounts and Perks platform, which includes grocery shopping, holidays, movies, sports, wellness and many more.
The ALPI Group is a recognised player in the Freight Forwarding and Transportation industry and specialises in supply chain and logistics solutions, ground transportation, air and ocean shipments, customs clearance, and supply chain management.
We have provided freight forwarding services and logistics solutions for over 70 years. Still a family run company, we treat people as people, not numbers. With unchanged passion we strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.
Alpiness
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