Business Administration Apprenticeship

3 weeks ago


Purdy Contracts Dereham Norfolk England, United Kingdom Kinovo Group plc Full time

Purdy Contracts, part of Kinovo Plc, are currently seeking a Business Administration Apprentice to join our newest office located in Dereham, Norfolk.

We provide electrical, gas and general build services; maintaining, servicing, repairing and dealing with emergency works across domestic and commercial properties around London and the Southeast within the Local Authority and Social Housing sector.

This role will support the Contracts Manager, where you will be responsible for scheduling works for engineers working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector.

Successful applicants will be enrolled with a local training provider as appropriate, to undertake a L3 Business Administration Apprenticeship - this is usually completed by on-the-job training, completing exercises set by the College (in work time), and on-site assessment from a College Assessor. You will also be required to attend College once a month (as a minimum) for which you will be paid. 

Alongside the apprenticeship you will:

  • Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
  • To be a point of contact for anything administration related.
  • To be the second point of contact, for all queries from customers, clients and residents via the Customer Service Team.
  • Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.
  • Provide excellent customer service skills to our customers, clients and residents – ensuring that you are at all times clear, concise, polite and helpful.

Package & Benefits

  • Full on the job training and support provided
  • Permanent Contract
  • Monday to Friday, 08:00 - 17:00
  • £8.60 per hour
  • Annual Appraisals and Pay Reviews
  • Bonus Scheme
  • 32 days paid annual leave
  • Buy & Sell Holiday Scheme up to 4 additional days
  • Share Incentive Plan
  • Cycle to Work Green Bike Scheme
  • CPD and sponsorship through professional qualifications
  • Opportunities to participate in social value events/activities – helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.

Wellbeing:

  • Mental Health First Aiders around the Group
  • Partnered with HSBC for Financial Well Being seminars
  • Partnered with Step-Change National Debt Charity Advice and Support
  • EAP (Employee Assistance Programme) - 24-hour Confidential Helpline

We are particularly keen to hear from people who share our Company’s values, being committed to making a real difference to the lives of the people whose homes we repair and maintain. Our Company Values include emphasis on teamwork, honesty and integrity in all that we do. We are an equal opportunities employer; we celebrate diversity and inclusion across our workforce and welcome applications from all.

We are a Disability Confident Committed Employer and are flexible in our recruitment and work processes to ensure neurodivergent individuals are equally able to apply for all positions.

We advertise all our vacancies internally before going to the external market.

If you like the idea of joining a long-established, successful and reputable company, and becoming part of a successful and growing Group offering genuine career opportunities, then please get in touch or apply to join our team.



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