Front Desk Manager

2 months ago


Meriden West Midlands, United Kingdom Pertemps Network Catering Full time
Are you an experienced Front Desk Manager looking for an exciting new opportunity? My client is a stunning independent hotel looking to expand their Front Office team and bring in a passionate determined Front Desk Manager to help support and assist the Front Office Manager team in the operation of the front desk. 

My client has recently become independent and are a super exciting project. They are looking to grow and expand their business, allowing for their employees to grow with them both personally and professionally.â¯â¯ 
 
The duties and responsibilities of the Front Desk Manager will be: 
 
  • Liaise with the Front Office manager and assistant manager to ensure all hotel policies are adhered to throughout the team.  

  • Oversee the entire operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations. 

  • Train, mentor, and manage front desk staff to ensure high standards of service and professionalism. 

  • Handle guest concerns and complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest. 

  • Maintain accurate records and reports related to front desk activities, including occupancy rates, room availability, and guest preferences. 

  • Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations. 

The ideal Front Desk Manager will be: 
 
  • Previous experience in a managerial/ supervisory role, ideally in a hotel setting. 

  • Previous experience in a front desk or guest service role in a hotel or hospitality setting. 

  • Strong leadership skills with the ability to motivate and inspire a team. 

  • Excellent communication and interpersonal abilities, with a focus on providing exceptional customer service. 

  • Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment. 

  • Ideally having experience in the Opera system. 

Salary: £28,000 per annum, approx, subject to change 
 
Schedule: 40 hours a week 
 
Job-type: Permanent, Full-time 


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