Front Desk Receptionist

6 months ago

West End, United Kingdom DiSRUPT Agency Full time

**The Company**:
My client is a Luxury Commercial space company and are looking for someone to join the company and matching their values. Being a B-Corp Certified company makes what they do more rewarding and valuable to all companies and employees that reside within their building.

**The role**:
As a **Front of House Assistant**, you'll be the face of the company and have a strong presence on Front Desk. In this role you are responsible for all members and guests first (and last) experience. This position is an integral and part of the day-to-day success of each of our locations and work within a cohesive team that is committed to providing exceptional service to members and guests. In this role you will work alongside the managers to help create a fun and inspiring environment in which our members can thrive. As a Front of House Assistant you must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.

**Community/Members**
- Provide a warm, friendly welcome to all tenants and colleagues to the site.
- Greet and assist guests with a professional and friendly demeanour, ensuring a positive first impression.
- Issue guest passes and maintain a logbook, coordinating with building security to ensure building safety.
- Consistently deliver a ‘members first’ service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests).
- Provide bespoke and anticipatory concierge services to tenants and guests, catering to individual needs and requirements.
- Offer assistance and support where necessary booking reservations, travel arrangements, and local recommendations.
- Record and maintain a Concierge logbook, listing out recommendations and services in the area e.g., travel, food, drink, health and beauty, entertainment.
- Foster strong relationships with tenants, ensuring their needs are met and concerns are addressed promptly.
- Act as first point of contact for tenant enquiries, requests and feedback.
- Liaise with occupier contacts to promote the benefits of available technology to prebook visitors and assist with tailored pre-arrival confirmation information and prearrival guest services as required.
- View challenges and complaints as an opportunity; seek to resolve the situation in a way that exceeds expectations, ensuring to escalate to your Community Manager where required.
- Act as a liaison between the Building Manager, General Manager and the tenants
- Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools to provide building users with information as required.
- Communicate guest and tour arrival to appropriate occupier contact.
- Notify members of deliveries.

If this is the kind of role you are looking for and would like to know more then please do apply.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- West End: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: X+Y CH

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