Senior Complaints Officer
1 month ago
An exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer. This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints and writing detailed responses to residents. The post holder will provide advice and guidance to residents and other stakeholders including senior managers within all Council services and also lead on the completion of Ombudsman casework. Knowledge and experience of complaints management is essential as is the use of an electronic case management system. For further information about this role, please contact Mr Usman Zia on Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
-
Senior Complaints Officer
2 weeks ago
London, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...
-
Senior Complaints Officer
2 weeks ago
London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: 29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and...
-
Senior Complaints Officer
2 weeks ago
Westminster, Greater London, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. £24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Akton Recruitment Full time**Senior Complaints Officer** **Westminster **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to...
-
Senior Complaints Officer
3 weeks ago
Westminster, Greater London, United Kingdom Coyles Full timeOne of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Tate Full timeThe Senior Complaints Officer plays a vital role within the organisation, providing a key point of contact for complainants and stakeholders. The post holder reports to the Complaints Manager They will work closely with the Director of Public Realm within LB Lewisham, and will develop good working relationships with complainants, providing them with clear...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Tower Hamlets Partnership Full timeAn exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer. This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints and writing detailed responses to...
-
Senior Complaints Officer
3 weeks ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeSenior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: £29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...
-
Senior Complaints Officer
1 month ago
London, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Senior Complaints Officer
2 weeks ago
London, United Kingdom Spencer Clarke Group Full timeWe are seeking a Senior Complaints Officer for a Local Authority Client based in Southwest London. In this role, you will be responsible for managing and responding to complex housing complaints, collaborating with stakeholders, and ensuring compliance with statutory requirements. Act as the primary point of contact for residents raising complaints...
-
Complaints Officer
2 days ago
London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
-
Complaints Officer
1 day ago
London, United Kingdom Service Care Solutions Full timeJob Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the...
-
Complaints Officer
3 days ago
City of London, United Kingdom Service Care Solutions Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
-
Senior Complaints Officer in London)
2 weeks ago
London, United Kingdom Spencer Clarke Group Full timeWe are seeking a Senior Complaints Officer for a Local Authority Client based in Southwest London. In this role, you will be responsible for managing and responding to complex housing complaints, collaborating with stakeholders, and ensuring compliance with statutory requirements. About the role: You will be tasked with delivering key strategic...
-
Complaints Officer
1 month ago
London, United Kingdom Venn Group Full time**New Opportunity - Complaints Officer** Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. **Duties**: - Call handling complaints as the first point of contact for the department - Ensure...
-
Senior Complaints Officer
2 days ago
London, United Kingdom Novax Recruitment Remote Work Freelance Full timeSenior Complaints Officer Westminster £25 per hour (umbrella) Full Time Contract ( 3 months ) Novax Recruitment is actively seeking an Administrator in Havering. This is a contract without a scope for extension working full time hours. The employer can offer hybrid working with 2-3 days worked from home. The job: Investigating escalated and complex...
-
Complaints Officer
4 weeks ago
London, United Kingdom XL Catlin Full time**Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Deekay Technical Full timeAct as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. - Manage and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with...
-
Senior Complaints Officer
4 weeks ago
Westminster, Greater London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team...