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Interim Senior Collections Officer

2 months ago

City, United Kingdom Grafton Recruitment Full time

Senior Collections Officer

Wolverhampton

155 per day depending on experience

6 Months

We are recruiting an interim Senior Collections officer for our client a financial services / mortgage lending company in Wolverhampton.

You will:

  • Deal empathetically with customers whilst questioning and probing to understand their circumstances
  • Through effective questioning and listening skills, discuss with customers how and why their account is in arrears
  • Examine accounts in arrears and undertake all aspects of financial support in the end to end management journey
  • Communicate with customers in arrears to agree sustainable and affordable payment arrangements
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with priority on achieving fair customer outcomes.
  • Act as a coach and role model, supporting the development of less experienced team members.

For consideration, please contact Nicky Murdock at Grafton Recruitment