Housing Needs Service Manager

4 weeks ago

London, United Kingdom The Passage Full time

About the role

The Housing Needs Service Manager has overall responsibility for both the development and the day to day running of the Housing Needs Service, a team which includes a Housing Needs Coordinator, 3 x Housing Needs Workers, and an Intervention Worker.

The Housing Needs Service supports individuals experiencing homelessness into sustainable accommodation including Private Rented Sector housing, Clearing House properties, Housing Associations, and Sheltered Accommodation.

Main duties

Providing inspirational leadership and day to day management & supervision of a team comprising a range of roles including a Housing Needs Coordinator, Housing Needs Workers and an Intervention Worker. Guaranteeing that all service users receive high-quality assessments, housing plans and advice that is focused on their strengths and goals, and delivered in a way that suits them. To be responsible for good and effective liaison with outside agencies and referring partners, including the Local Authority, landlords, agents, accommodation providers and other statutory and voluntary agencies. Continual service development & improvement, establishing accommodation referral pathways and building new partnerships to support positive successful and sustainable housing outcomes for service users. Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity, and referring internally and externally to appropriate agencies. Ensuring user have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services. Management and development of the No Night Out project, ensuring high quality reports and evidenced based impact analysis is completed.

General responsibilities

In conjunction with the Head of Community Services to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary. To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs. To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality. To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment and monitoring the performance of those services. Experience of writing and implementing detailed operational plans and contributing to longer term planning. Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.

Desired knowledge

Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice. Knowledge of effective leadership and management techniques and how these are applied. Knowledge and understanding of the housing law & legislation, the private rented sector, welfare rights and entitlement, and the ability to translate knowledge into good practice.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

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