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Housing Needs Service Director
2 months ago
The Housing Needs Service Director will oversee the development and day-to-day operation of the Housing Needs Service, a team consisting of a Housing Needs Coordinator, 3 x Housing Needs Workers, and an Intervention Worker.
The Housing Needs Service supports individuals experiencing homelessness into sustainable accommodation, including Private Rented Sector housing, Clearing House properties, Housing Associations, and Sheltered Accommodation.
Main Responsibilities- Leadership and Management: Provide inspirational leadership and day-to-day management & supervision of a team comprising a range of roles, including a Housing Needs Coordinator, Housing Needs Workers, and an Intervention Worker.
- Service User Support: Ensure that all service users receive high-quality assessments, housing plans, and advice that is focused on their strengths and goals, and delivered in a way that suits them.
- Liaison and Partnerships: Be responsible for good and effective liaison with outside agencies and referring partners, including the Local Authority, landlords, agents, accommodation providers, and other statutory and voluntary agencies.
- Service Development: Continually develop and improve the service, establishing accommodation referral pathways and building new partnerships to support positive, successful, and sustainable housing outcomes for service users.
- User Engagement: Enable service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies.
- Co-Production: Ensure that users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services.
- Project Management: Manage and develop the No Night Out project, ensuring high-quality reports and evidenced-based impact analysis is completed.
- Role Development: In conjunction with the Head of Community Services, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner that meets the strategic aims and objectives of The Passage.
- Meetings and Training: Participate in internal/external meetings as required, attend training events, conferences, and other functions as necessary.
- Supervision and Appraisal: Participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
- Policies and Procedures: Ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
- Diversity and Equality: Contribute to the effective implementation of The Passage's Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- Professional Conduct: At all times undertake your role in a professional manner, maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.
- Leadership Experience: Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care, or other relevant environment, and monitoring the performance of those services.
- Operational Planning: Experience of writing and implementing detailed operational plans and contributing to longer-term planning.
- Relationship Building: Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.
- Homelessness Support: Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people, and the ability to translate knowledge into good practice.
- Leadership and Management: Knowledge of effective leadership and management techniques and how these are applied.
- Housing Law and Legislation: Knowledge and understanding of the housing law & legislation, the private rented sector, welfare rights, and entitlement, and the ability to translate knowledge into good practice.
