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Collections Advisor

4 months ago

Manchester, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

0%

Location: Manchester City Centre â Hybrid Working option available â Friday and one other day per week office based, 3 days working from home.

About the team
We are currently recruiting for enthusiastic, target driven Collectionâs Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow.
 

Competitive salary plus up to £500 per month commission based bonus scheme
 

Working Pattern: 35 hours per week, Monday - Friday 9:30am â 4:30pm or 9:30am â5:00pm (shift dependent)

What you will be doing 

  • Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
  • Acting as a first point of contact for customers with outstanding arrears
  • Showing empathy to vulnerable customers
  • Negotiating & setting up repayment arrangements
  • Reinstating of Direct debits to adhere to our One Call Resolution aim
  • General administration duties
  • Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
  • Adhere to KPI's set by the business


What you will bring

  • We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
  • Strong customer service & communication skills with the ability to empathise with people
  • The ability to adapt to change in a fast-paced environment
  • Experienced working within a regulated organisation background
  • Polite telephone manner
  • Strong IT skills to navigate multiple platforms
  • Experience of working with Microsoft Office - Word, Excel and Outlook

What we offer you

  • Newly refurbished offices in Manchester City Centre, close to a number of popular bars and restaurants
  • LinkedIn learning with a huge number of courses readily available
  • Scheduled development time to support career progression
  • 25 days annual leave per annum plus Bank Holidays
  • Competitive Pension Scheme
  • Private Healthcare Plan
  • Life Assurance x 4 salary
  • Salary sacrifice electric car scheme via Tusker
  • Season ticket loans

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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