Collections Advisor

4 weeks ago


Manchester, United Kingdom Carfinance247 Full time

**£28,000-£35,000 DOE**

**Initial 12 month temporary contract.**

**Hours are 37.5 hours per week on a rota'd shift pattern, Monday-Friday.**

**Weekends optional, paid as overtime Saturday 9am-1pm.**

**Hybrid working.**

**Bonus up to £650 per month.**

Here at 247Money we are currently looking for exceptional people to join our growing Collections Advisor team on a temporary basis for an initial 6 months. You will primarily focus on managing customers arrears cases on car hire purchase agreements and identifying the most effective solutions for our valued customers as well as the business. As a Collections Advisor, you will excel in providing the best customer service for all our customers and be motivated to build a career in Collections.

We pride ourselves in making sure we give our Collections Advisors the opportunity to grow and progress whilst receiving excellent training and ongoing development.

**Responsibilities for the Collections Advisor include**:

- Collecting on customer agreements that are in arrears, ensuring good outcomes for both our customers and our business.
- Adhering to our QA/Compliance guidelines when communicating with customers either verbally or written.
- Ensuring that the highest level of service is consistently delivered to our customers.
- Identifying and dealing with vulnerable customers in line with the CarFinance 247 guidelines.

**About You**
- Experience of working within a Collections role is essential.
- Excellent questioning and negotiating skills.
- Excellent verbal and written communications skills.
- Strong Customer Service skills.
- The ability to work under pressure whilst still maintaining high attention to detail.

**About Us**
- A great working environment with free fruit and juice bars
- Birthday off
- Excellent career progression.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person



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