Collections Advisor

2 weeks ago


Manchester, United Kingdom CCA Recruitment Full time

**Title: Collections Advisor**

**Location: North West - work from home with weekly meet up with team**

**Term: Permanent**

**Hours: 40 Hours per week, Monday-Friday between 8am-6pm**

**Salary: Up to £34,000 DOE + benefits**

**This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing business. Based North West,**

**Do you have excellent communication skills?**

**Do you follow a task through to end result?**

**Are you empathetic?**

**Key Responsibilities of a Collections Advisor.**
- Proactively managing a portfolio of accounts to arrange payment plans.
- Negotiating agreements/payment plans where appropriate.
- Working closely with clients to achieve the right outcome.
- Make referrals for support and provide advice and information.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.

**Skills and experience**
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.

**Job Types**: Full-time, Permanent

Pay: Up to £34,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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