Collections Specialist

2 weeks ago


Manchester, United Kingdom Brooke Harrison Recruitment Full time

Role Overview

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We are seeking a skilled Collections Advisor to recover late delinquency arrears cases, ensuring we meet our strategic goals while acting in our customers' best interests.

The successful candidate will have extensive experience in collections and litigation, with a proven track record of managing customer accounts and identifying the underlying cause of arrears.

Key Responsibilities:

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  • Managing a set of customer accounts that are 7 months+ in arrears">
  • Delivering quality customer service">
  • Building individual relationships with our customers">
  • Going through income and expenditures">
  • Setting up payment plans and offering tailored support where appropriate">
  • Responsibly handling difficult calls and vulnerable customers">
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Benefits

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As a valued member of our team, you can expect a competitive salary of £32,094 per annum, plus bonus, as well as a range of benefits including up to 25 days annual leave + Bank Holidays, your birthday off every year, and a contributory pension scheme.

About Us

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We are a specialist lender with a social purpose, creating financial inclusion by providing bespoke lending solutions to UK homeowners. We have been shortlisted for the MEN Business of the Year award in 2019 and ranked in The Sunday Times Fast Track 100 twice.



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