Data Collections Specialist

6 days ago


Manchester, United Kingdom Inspired Gaming Group Full time
Job Description

We are seeking a highly skilled Data Collections Specialist to join our team at Inspired Gaming Group. In this role, you will be responsible for collecting data from coin-operated amusement machines at customer sites, conducting collection audits, and accurately recording meters and cash.

You will also contribute to the development and maintenance of effective customer relationships, provide an efficient service regarding product merchandising, basic maintenance, and machine standards, and ensure high visual standards.

  • Main Responsibilities:
  • To familiarise yourself with the PDA user guide and ensure that you fully understand the procedures to be undertaken.
  • To take meter readings from all collected equipment and record this accurately within the PDA device.
  • To dump and top up hoppers and remove cash from the cash box.
  • To confirm all monies as being correct before completing any site on the PDA.
  • To complete all collection procedures to company standards and to meet the customer's collection requirements.
  • Involves significant amount of manual handling activities including stooping, bending and kneeling down to carry out the work and also stretching out to reaching to the top of the machines.
  • To lift bags containing coins, that in extreme case may weigh up to 18 to 20 kilograms at any one site and carry them up and down stairs / heights.
  • To report any under / overbanking to your Collection Manager and submit the relevant banking / discrepancy form, in accordance with Company procedures.
  • To pay any sundry claims that are within the customer-agreed limit. To ensure that any sundry claims above the limit are first authorised by the relevant Company employee.
  • Undertake manual collections as and when directed by your Collection Manager in the event of the failure of the data being transmitted to your PDA unit.
  • To merchandise and present machines in line with the company standard, completing deep cleans as required.
  • To control and order replacement stock and machine spares.
  • To carry out to a high standard, Planned Preventive Maintenance of equipment on site.
  • Update digital equipment via USB or CD-Rom as required or as instructed by your Collection Manager.
  • To ensure that all equipment is clean and secure (to the customer security specification) and working correctly before leaving the site.
  • To ensure that any cash left on site is checked by the approved site representative.
  • To report to the Collection Manager immediately any instances where you can not obtain access to the site.
  • To ensure that the PDA and its contents are kept secure at all times and that the PDA is re-charged on a daily basis. Any malfunction, loss or damage to the PDA must be reported to the Collection Manager immediately.
  • To ensure all service keys issued are kept in accordance with company security procedure and any loss is reported to the Collection Manager immediately. Any on site keys are returned the to dedicated location / person.
  • To check that all paperwork is in order and submitted in accordance with company procedure.
  • To contact the Collection Manager at the end of each day to confirm that you have completed your round safely, banked your cash correctly, confirmed car boot float is correct and to report any outstanding problems.


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