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IT Support Apprenticeship

2 months ago

cramlington, United Kingdom Baltic Apprenticeships Full time

Calling all aspiring IT Support Technicians Baltic Apprenticeships are thrilled to be partnering with an amazing school in Cramlington to hire their next IT Apprentice.

Theyre a school built on respect and committed to creating an environment where individual strengths are nurtured and where every student can thrive and grow.They also have this same outlook on their apprentices, offering full support and guidance throughout your programme.

As an IT Support Apprentice, you will be an essential part of the team, responsible for supporting students and staff with IT queries, maintain IT stock levels, upgrade hardware within the school and so much more to enhance your skills to reach your true potential

In this role, youll work towards your level 3 Information Communication Technician qualification, qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Support the organisation in all aspects of IT service provision via the helpdesk, email, telephoneand in person response, as part of the IT Support team
  • Provide support for both in-house and cloud based systems such as Active Directory and GoogleWorkspace
  • Support the organisations one to one Chromebook scheme, arranging repairs and liaising with oursupport partners for collection, delivery and replacement
  • Maintain stock control for consumables such as equipment, printer toners and repair componentsInstall and maintain computer hardware and other technical equipment
  • Work with the IT Support team and stakeholders to plan upgrades and improvements to serviceprovision and delivery

    Full training and support will be provided by your workplace mentor and from the Baltic team.

    Salary, Hours&Benefits:

    • Salary - £19,000
    • Annual Leave Start at 25 Days and after 5 years rise to 31
    • Monday Friday 8 AM 4 PM
    • Free staff parking available
    • Partnered with CLASS insurance who provide Digital Health assessments
    • Online Mental health training, 24/7 Counselling and Physiotherapy consultations
    • Strong pension schemes (Local Government Pension Scheme for Support Staff)
    • Free gym access outside of school hours
    • The school supports the Cycle to Work scheme

      Desired Qualities, Skills and Knowledge:

      • A solid knowledge of windows desktopsystems
      • Knowledge of IT Systems and end user devices
      • Experience delivering customer support or working in a technical environment
      • A passion for technology
      • A desire for self-improvement and further development
      • Grade 5/C in English GCSE & 4/C in Maths GCSE

        Your Training with Baltic:

        This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Data Analyst.

        Next Steps:

        If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

        Eligibility Criteria:

        You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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