Visitor Experience Assistant

3 weeks ago


Oxford, United Kingdom University of Oxford Full time

Location: Beaumont Street, Oxford, OX1 2PH

About the role

Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations).

To help you achieve this, we will provide comprehensive and structured training alongside development opportunities.

There are 8 part-time vacancies available with varying hours and shift patterns:

  • 35 hours per week / 0.96 FTE x3 (both weekend days)
  • 26.25 hours per week / 0.72 FTE x1 (both weekend days)
  • 24.5 hours per week / 0.67 FTE x1
  • 19.25 hours per week / 0.53 FTE x3

All shift patterns will involve working at least one weekend day, with some patterns including both weekend days. This role is fixed-term until December 2025.

This role will involve regular manual handling and some lone working. Full training will be provided.

About you

Are you a passionate and friendly person?

Do you enjoy working as a team?

Are you good at solving unexpected problems?

Do you love museums?

We would love to hear from you

It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

  • An excellent contributory pension scheme
  • 38 days of annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans

More information is available at hr.admin.ox.ac.uk/staff-benefits

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents listed above must be submitted to be considered for this role.

Only applications received online by 12:00 midday (BST) on Friday 13th September 2024 can be considered. Interviews are expected to take place on 26 or 27 September 2024 as a group assessment day, candidates to attend one day only. Shortlisted candidates must be available to attend on either of these days.

Recruitment drop-in event

Join us on Friday 6th September in the Learning Studio at the Ashmolean Museum 14:30 – 16:30 to find out more about the Visitor Experience Assistant role.

  • Get the chance to learn more about the Ashmolean
  • Meet Ashmolean staff and ask us questions
  • Get advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.

£24,181 (per annum, pro rata) (Grade 2)*



  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleWe are seeking a part-time Visitor Services Assistant to join our team at the University of Oxford. As a Visitor Services Assistant, you will provide a warm welcome to visitors and assist with enquiries, ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service to visitors, responding to their queries and...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleWe are seeking a part-time Visitor Services Assistant to join our team at the University of Oxford. As a Visitor Services Assistant, you will provide a warm welcome to visitors and assist with enquiries, ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service to visitors, responding to their queries and...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleWe are seeking a passionate and friendly individual to join our team as a Visitor Experience Assistant at the Ashmolean Museum. As the museum's ambassador, you will deliver a world-class experience for our visitors by interacting with a diverse range of people and responding to their questions and needs.Using your product knowledge, you will...


  • Oxford, United Kingdom University of Oxford Full time

    Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH About the role Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire...


  • Oxford, United Kingdom Christ Church Full time

    FFriendly and confident person with excellent customer service, administrative and communication skills required to join the visitor services team at one of Oxford University’s largest colleges and most popular visitor attractions. 40 hours per week, working Friday to Tuesday, 8.30am to 5.30pm. **Salary**: £28,759.00 per year Work Location: In person


  • Oxford, United Kingdom OI Space Full time

    Located in a stunning woodland setting, the Wood Centre for Innovation offers a wide range of flexible workspaces. As well as a fantastic location in Headington’s Digital Health and Life Science Cluster, the Centre is one of Oxford’s most efficient buildings with natural heating and cooling systems. We are pleased to announce that an opportunity has...

  • Admin Assistant

    2 months ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    We are looking for a highly motivated and flexible individual to carry out an Administration Assistant role in a busy and exciting neuroimaging centre with over 300 members, the Wellcome Centre for Integrative Neuroimaging (WIN). As part of a small team, you would take a visible role in administration and provide proactive support to researchers and users of...

  • Volunteer Coordinator

    2 months ago


    Oxford, United Kingdom Modern Art Oxford Remote Work Freelance Full time

    Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change. Volunteer Coordinator & Studio Assistant Salary £24,552 Per annum (Pro Rata...

  • Volunteer Coordinator

    2 months ago


    Oxford, United Kingdom Modern Art Oxford Full time

    Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.Volunteer Coordinator & Studio AssistantSalary £24,552 Per annum (Pro Rata...


  • Oxford, Oxfordshire, United Kingdom Office Angels Full time

    About Our Client:Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Administrative Assistant to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients.Job Title: Administrative AssistantSalary: Competitive salary of up to...


  • Oxford, Oxfordshire, United Kingdom Office Angels Full time

    About Our Client:Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Administrative Assistant to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients.Job Title: Administrative AssistantSalary: Competitive salary of up to...


  • Oxford, Oxfordshire, United Kingdom Office Angels Full time

    About Our Client:Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Administrative Assistant to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients.Job Title: Administrative AssistantSalary: Competitive salary of up to...


  • Oxford, United Kingdom Inchcape Full time

    **Mercedes Benz of Oxford** **- **Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts,...


  • Oxford, United Kingdom Inchcape Full time

    **Mercedes Benz Oxford - Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym discounts**, **cash healthcare plans**, and a **cycle-to-work scheme**: - **Car...


  • Oxford, United Kingdom Inchcape Full time

    **Mercedes Benz of Oxford - **Customer Experience Expert** **£13,688.89 (OTE £15,654.22) + Employee Benefits** **22hrs per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts, cash...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at the University of Oxford. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to our staff and visitors.Key Responsibilities:Visitor Management: Operate the access card...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at the University of Oxford. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to our staff and visitors.Key Responsibilities:Visitor Management: Operate the access card...

  • Homestay Visitor

    4 months ago


    Oxford, United Kingdom EF Education First Full time

    Do you have some spare time during the day? Help open the world through education, by visiting and signing up host families to accommodate international students. EF Oxford is looking for friendly, outgoing and ambitious people to join its host family recruitment team at our international language campus. EF Education First’s mission is opening the...


  • Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

    Job overview An opportunity has arisen for a dynamic and motivated Specialist Community Public Health Nurse (Health Visitor) to join the City North team for a 12 month fixed term maternity leave cover post. The post is to work in the newly integrated 0-19 Childrens and Young People Public Health Service based in Oxford City (Kidlington, Summertown and...


  • Oxford, United Kingdom Inchcape Full time

    **Mercedes Benz of Oxford - **Customer Experience Expert** **£28,000 + OTB £32,020 + Employee Benefits** Full & Part-Time opportunities available. 22, 28, 40 & 45 hour working rotas available - to be discussed during interview **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from...