Customer Experience Expert
5 months ago
**Mercedes Benz of Oxford - **Customer Experience Expert**
**£28,000 + OTB £32,020 + Employee Benefits**
Full & Part-Time opportunities available. 22, 28, 40 & 45 hour working rotas available - to be discussed during interview
**Benefits**
At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price
- **Community Volunteering Day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace
**Job Introduction**
**The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.**
As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers.
**Main Responsibilities**
- Proactively approaching customers to offer help and advice based on the customers requirements
- Helps create the right retail environment for our customers - inc display
- Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc Initial Sales Disclosure)
- Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product including product presentation and documentation
- Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable
- Works closely with the Sell My Car Exec to ensure all possible car purchases are captured
- Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
- Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
- Captures data as directed by managers and required in line with Inchcape policy
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
- Attention to detail
- Works hard to meet or exceed performance objectives
- Welcomes feedback and support to optimise performance
- Excellent lis
-
Customer Experience Expert
5 months ago
Oxford, United Kingdom Inchcape Full time**Mercedes Benz of Oxford - **Customer Experience Expert** **£13,688.89 (OTE £15,654.22) + Employee Benefits** **22hrs per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts, cash...
-
Customer Experience Expert
6 months ago
Oxford, United Kingdom Inchcape Full time**Mercedes Benz Oxford - Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym discounts**, **cash healthcare plans**, and a **cycle-to-work scheme**: - **Car...
-
Customer Experience Expert
6 months ago
Oxford, United Kingdom Inchcape Full time**Mercedes Benz of Oxford** **- **Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts,...
-
UX Expert
4 weeks ago
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeLooking for a seasoned UX expert to join Expert Employment's UX team and contribute to the development of dedicated software products within collaborative teams.Key Requirements:Lead UX efforts on complex projects from discovery to delivery.Deliver user-centric experiences that exceed expectations.Effectively communicate design concepts through various...
-
Customer Experience Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom Dreams Full timeThe Role:In this exciting role, you'll enjoy a competitive salary of £15,000, achievable on target earnings. On top of that, you'll benefit from an uncapped commission scheme, which recognizes and rewards your hard work and dedication. You'll also enjoy amazing staff discounts on Dreams products, as well as hundreds of other brands, including restaurants,...
-
Fire Safety and Security Project Manager
5 days ago
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeJob OverviewThe Fire Safety and Security Project Manager role at Expert Employment involves overseeing UK fire safety and building security projects. These projects encompass risk assessments, audits, contractor-delivered works, and follow-up actions. The successful candidate will be expected to foster strong partnerships with customers and deliver...
-
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeFire and Security Project ManagerExpert Employment is seeking a Fire and Security Project Manager to manage UK fire safety and building security projects, including risk assessments, audits, contractor-delivered works, and follow-up actions such as repairs and maintenance services.This role requires strong partnerships with customers and providing...
-
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeFire and Security Installation Project Management SpecialistExpert Employment seeks a Fire and Security Installation Project Management Specialist to manage UK fire safety and building security projects, including risk assessments, audits, contractor-delivered works, and follow-up actions.This role requires strong partnerships with customers, delivering...
-
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeJob Description: Fire and Security Installation Engineer required to work on the installation, servicing, and fault finding of Fire Detection, Intruder Alarm, CCTV, Access Control, and Emergency Lighting Systems.">">The successful candidate will have experience in installing, servicing, and fault finding electrical and networking appliances.">A strong...
-
Retail Sales Assistant
4 weeks ago
Oxford, Oxfordshire, United Kingdom Majestic Wine Full timeAbout UsMajestic Wine, the UK's largest specialist wine retailer, is seeking a dynamic Sales Assistant to join our team.We're a company that's revolutionising retail, with a network of over 200 stores nationwide and a commitment to delivering exceptional customer service.The RoleAs a Sales Assistant, you'll be supporting your store team to drive sales...
-
Customs and Export Control Expert
2 weeks ago
Oxford, Oxfordshire, United Kingdom BMW Group Full timeRole OverviewAs a Customs and Export Control Expert at BMW Group, you will be responsible for ensuring compliance with customs and export control regulations and their implementation into business and IT processes.You will monitor legislative procedures and assess the consequences for BMW UK entities, including the timely filing of customs and tax returns...
-
Centre Operations Assistant
4 weeks ago
Oxford, United Kingdom NewFlex Full timeCentre Operations Assistant Job DescriptionWe are seeking a highly skilled Centre Operations Assistant to join our team at NewFlex. As a key member of our operations team, you will be responsible for delivering exceptional customer service and supporting the General Manager in maintaining operational excellence.Key Responsibilities:Deliver outstanding...
-
Fire and Security Systems Specialist
6 days ago
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeJob Title: Fire and Security Systems Specialist">Estimated Salary: £45,000 - £60,000 per year">We are seeking a highly skilled Fire and Security Systems Specialist to join our team at Expert Employment. As a Fire and Security Systems Specialist, you will be responsible for the installation, servicing, and fault finding of Fire Detection, Intruder Alarm,...
-
Customer Experience Coordinator
2 weeks ago
Oxford, Oxfordshire, United Kingdom CT19 Full timeJob Title: Customer Experience CoordinatorWe are seeking a highly skilled Customer Experience Coordinator to join our team at CT19. As a pioneer in mass photometry, we are revolutionizing the field of analytical instrumentation.This is an exciting opportunity for a customer-focused individual to drive exceptional customer satisfaction and loyalty. The ideal...
-
Oxford, Oxfordshire, United Kingdom Expert Employment Full timeAbout the RoleWe are seeking a highly skilled Security and Fire Equipment Installation Project Coordinator to join our team at Expert Employment. In this role, you will oversee fire safety and security projects in the UK, ensuring they are completed on time and within budget. Your expertise in contractor management and knowledge of relevant legislation, such...
-
Customer Experience Specialist
19 hours ago
Oxford, Oxfordshire, United Kingdom GAP Group LTD Full timeAbout the OpportunityGAP Group LTD is seeking a talented and customer-centric Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a key role in driving our business' success by building strong relationships with customers, understanding their hire needs, and ensuring we meet them.You will be responsible for...
-
Customer Experience Specialist
5 months ago
Oxford, United Kingdom Pearson Full timeAre you passionate about providing excellent customer service? Do you have a strong understanding of the customer journey? Are you proactive and adaptable? If so, then we are looking for you to join our team as a **Customer Experience Specialist** ! **About Pearson Clinical Assessment** Pearson's Clinical Assessment group offers internationally recognised...
-
UX Designer
4 weeks ago
Oxford, United Kingdom Expert Employment Full timeInteraction Designer or UX Designer required to join a large UX team and work within dedicated software product development teams typically consisting of designers, developers, architects and subject matter experts. Key skillsUX ownership of complex projects through from Discovery to Delivery.Creating experiences that go beyond good design into delighting...
-
Customer Experience Advisor
2 months ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Oxford, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Experience Director
3 days ago
Oxford, Oxfordshire, United Kingdom John Lewis Partnership Full timeRole SummaryWe are looking for a Customer Experience Director to join our team and lead our sales department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business results through effective leadership and strategy.Key Responsibilities:Lead a high-performing sales team to achieve sales...