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Duty Manager
2 months ago
YHA Brecon Beacons Welcomes You to a Unique Place of Work
YHA Brecon Beacons are looking to recruit a Duty Manager for 25 plus hours per week (generally more towards the full time hours, around 38).
Nestled in a captivating location, YHA Brecon Beacon is based just outside of Libanus. The hostel is a busy little place sleeping up to 78 guests in a range of facilities from dorms through private ensuite rooms and landpods and camping. With Pen Y Fan a stones throw away we cater for a large number of visitors. We are a full catering hostel so some kitchen experience would be an advantage or at least a good willingness to learn. Under New Management I am building a happy team and we are striving to make the place have great standards and a friendly, homely atmosphere.
Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA , we believe in valuing our team members and ensuring they have access to great perks:
Competitive hourly rate: We offer a pay of £12.44 per hour.
Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
Free YHA Membership: Receive a complimentary YHA Membership each year.
Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.
Join Our Team as Duty Manager - Shaping Exceptional Hostel Experiences
At YHA, we celebrate diversity and value the unique perspectives that every individual brings. Our mission is to create an inclusive environment where all team members are appreciated for their distinctive contributions and insights.
The Role: Supporting Excellence in Hostel Operations
As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will also be engaged in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.
Your Responsibilities
Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
Utilising our systems for efficient guest check-ins, check-outs and other management functions.
Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.
Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience We Value
Our Duty Manager role requires flexibility to cover different shifts and tasks. While prior experience in a face-to-face customer service role is an advantage, it's not essential. However, experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.
Desirable qualifications include Food Safety Level 2 and APLH Level 2, but they are not mandatory. Essential requirements include experience in managing varying pressures, including significant workload demands, and team management.
We highly value lived experiences just as much as previous skills and knowledge. We offer a comprehensive induction, ongoing training, and further development. While some of our roles may have specific skills requirements, we encourage team members from diverse backgrounds to apply.
Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.
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