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Customer Support
4 months ago
Customer Support / Material Planner
Desford (LE9) - hybrid (3 days onsite / 2 days WFH)
Initial 6 month contract - likely to extend for the right person
Hours: 37.5 a week
Working times: 07.00 start time Mon - Fri, regular early finish on Fridays (this is rota d, for cover)
Up to £13.40 per hour PAYE (umbrella contract rates also available)
Do you enjoy helping customers? Are you used to liaising with global suppliers? Have you organised and coordinated the arrival of Materials/customer orders to site? Are you hoping to find a new exciting challenge, where you can take pride in the excellent service you provide to customers?
We re looking for a Customer Support/Material Planner person to join our globally renowned client s Customer Support and Supply Chain Team in Desford. Working as part of a diverse and friendly team supporting suppliers and end customers, this team are supplying to other client sites manufacturing facilities. This is an excellent opportunity with a Fortune 100 company if you have a background in Customer Service within manufacturing/engineering Supply Chain, and strong Excel skills (you ll need to be able to create pivot tables and do v look ups), this could be the opportunity you are looking for
What will the Customer Support/Material Planner do?
- Assist customers, ensuring relationships are developed and any queries are resolved with pace
- Enter and manage Customer Orders (including backorder management)
- Collaborate with customers via phone/email/Teams and online tools
- Organise and coordinate required materials and parts with global suppliers
- This work is analytical and requires a problem-solving mindset with the drive to serve customers and exceed expectations
What skills and experience does the Customer Support/Material Planner need?
- A strong communicator who is confident in working with suppliers and customers
- Analytical intelligence: able to anticipate/stop issues arising by identifying possible risks & challenges
- Proficient user in Excel - you ll need to be able to create pivot tables and do v look ups
- MRP system experience (e.g. SAP, Sage, Navision etc)
- Ability to thrive under pressure, in a fast-paced work environment with high expectations
- Work well in a team dynamic but also as an individual contributor
- Interpersonal & Relationship Building skills to collaborate & connect well with others
- Organisational, Time Management & Prioritisation skills
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.
